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2569 results matched your search criteria
is there any way to adjust/move signature box by signer ?
Forum topic
OneSpan Sign
Hello   When signer receive the email to sign the document and after clicking the link document is opening.   is there any way signer can adjust signature box to move to correct position.  
API Attachments Count or Change Options
Forum topic
OneSpan Sign
Is there a way via the API to get an a count of attachments for a transaction or a list of transactions and when they were added.  It doesn't appear new attachments change the Update Date.  We have people who are signing their transactions and then coming back multiple times to get the
Pre-verify error - Can't create package with a valid PDF
Forum topic
OneSpan Sign
HelloWe have already looked into all the other discussion regarding this error and nothing really helps. We have customer uploading some PDF that are getting rejected by OneSpan that aren't corrupted, encrytped and don't have NeedAppearances  AccroForm flag.
SMS Code Sent to Wrong Recipient For Downloading Completed Documents
Forum topic
OneSpan Sign
We are using the Java REST API to create and send the transactions.  We would like our customer recipients to use SMS authentication for the signing ceremony, but our back office/branch senders will not be using SMS.  Our transactions are sent via the API are created su
CreatePackageOneStep with multiple documents throws wrongNumberOfFiles validation error
Forum topic
OneSpan Sign
CreatePackage with multiple documents works fine. CreatePackageOneStep with multiple documents throws wrongNumberOfFiles validation error. I can see in the stack trace:
Download file failing if the zip file size is too big.
Forum topic
OneSpan Sign
Hello, We have integrated our salesforce application with onespan using APEX SDK.
Inserting Tags on PDF
Forum topic
OneSpan Sign
I am inserting this kind of Tabs {ESIG_BORR01_SO_0001} using .WithPositionAnchor(new TextAnchor() { AnchorText = signatureDetails[i].AnchorTabString, Height = 20, Width = 80 })  from reading <AnchorTabString>{ESIG_BORR01_SO_0001}</AnchorTabString> inside my PDF file.
Notification Response
Forum topic
OneSpan Identity Verification
There is any specification about the fields that came on the response body of this service? At the documentation, we only can see an example, but we need to know, at least, the fixed fields in order to do some mapping from the information that is extracted from the document validation.
SharePoint Connector missing Attachment Feature
Forum topic
OneSpan Sign
Hi, I'm wondering if there is a timeline on when the next SharePoint Connector update would be released. Currently on eSignLive Web version there an "Attachment" feature which requires signers to upload attachments as part of the signing process.
IDV Workflow configuration
Forum topic
OneSpan Sign
Hi, When i was configuring idvworkflow configuration using REST api. I am getting the error message as "messageKey":"error.validation.invalidJson","technical":"Unexpected character ('-' (code 45)) in numeric value: expected digit (0-9) to follow minus sign.
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