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Not seeing all packages when polling OneSpan
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OneSpan Sign
We seem to be having an issue where we don't seem to pull in any of our recent test files using either the GetPackages or the GetUpdatedPackagesWithinDateRange.  We DO get results using those as long as we move the date range back to at least last November.  The catch is that if we
Update Package from Draft to Sent Postman
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OneSpan Sign
Hey guys,  I'm trying to put together the following flow:
Remove default disclosure electronic signatures document while creating new doc
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OneSpan Sign
Hello, I am using PHP REST API. First i create draft package, then upload form with data, and then publish it. But there is disclosure electronic signatures document get created.
Can not add new documents to existing package(transaction)
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OneSpan Sign
Hi Team, I use code to create packages, and when I go to the esign platform, I can not add new documents to the existing In Progress transaction. The code I'm using to create the package is PackageBuilder documentPackageBuilder = PackageBuilder.NewPackageNamed("Test Document Extraction")
How can I remove the default document called Electronic Disclosures and Signatures Consent when I am creating the package with the java SDK
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OneSpan Sign
  I would like to delete the default document that the package has when it is created, How can I do that? My java SDK version is: 11.33
ApplyLayouts fails to apply layout to package document
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OneSpan Sign
Hello, I have created the following draft package:
Why the owner of the account becomes a signer in a package using API ?
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OneSpan Sign
Hi, We are noticing a surprising behavior when using the REST API to create a package, compared to a package created using the UI. When we use your quick start "Create and send a package" (https://developer.esignlive.com/guides/quick-start/creating-and-sending-a-package-java/), we should have only
Could a signer be removed from a package via JavaSDK?
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OneSpan Sign
I create a package with three signers, could one signer be removed from this package via java SDK, if yes, when this signer can be removed? Thanks Wendy
Did You Know - creating a Session Token using the signer's email address
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OneSpan Sign
For integrated signing (e.g.
Issue with Package creation usinf Salesforce Apex Rest API
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OneSpan Sign
I am creating a package with a pdf file and JSON Payload with Package status as 'SENT'. It is creating the Packae successfully in Postman. But when I used the same file and JSON payload in the Apex class and posted the API it gave the response as a BAD request.