498 results matched your search criteria
Possible to auto archive completed packages after a certain period has passed?
Forum topic
OneSpan Sign
Does eSignLive have a mechanism to auto archive completed packages after a set number of days? It would simplify our process as we would not have to build the infrastructure in our system to manage the package life cycle if this feature already exists.
Parentheses in Field Validator
Forum topic
OneSpan Sign
Hi team, We have a requirement to include Parentheses in Field Validator, for example, I want signer to input "Neder Over Heembeek (Bru.)" in a textfield. Currently, we set it this way: "pattern" : "^Neder Over Heembeek (Bru.)\\s?$" and it doesn't work. Please help me with this!
KBA failure max tries not being enforced. Signers never get locked
Forum topic
OneSpan Sign
We have set up our account with maximum allowed KBA failures = 3 but ESL is allowing seemingly unlimited invalid retries. So, signers never get locked and the KBA_FAILURE and SIGNER_LOCKED emails and callback notifications don't get sent.
How to define two signers with same signing order in Web UI
Forum topic
OneSpan Sign
I have 3 signers A, B and C. A is the sender. B and C are the other two signers. When defining the signer workflow, how can I specify B and C with same signing order 1, and then set A to signing order 2? We are using the On-Prem version 11.13.
Customize signing ceremony colors at package level
Forum topic
OneSpan Sign
I need to customize signing ceremony (logo, primary and secondary color) at package level I saw that you can send a settings.ceremony object with some parameters, but i don't see you can send properties from signing theme (i.e: primary color)  
Template and Layout Copy Tool
Forum topic
OneSpan Sign
I downloaded the copy tool then made the mistake of setting it to be opened with Acrobat. What should it be opened with? I have downloaded the JRE environment.  I have used this tool several times but this is a new laptop. Thanks for the help.
Change / Remove Exit Button Thank You Dialog
Forum topic
OneSpan Sign
Hi, I was wondering in Version 11.25 if we can remove the "Exit" button from the "Thank You Dialog". This is because we can only set the text of it in one language and only have one handover URL.   Thanks, Kabir
Email Message and Template
Forum topic
OneSpan Sign
Hey team, We are looking for setting different contents for each email templates.
Auto Archive Notification
Forum topic
OneSpan Sign
Hi, I did set up in Data Retention for archived as 1 days. It was moving to archived folder but i am not getting any callback notification for Transaction_Archived. will I get notification or I should mark the status as archived then only I can receive notification
OneSpan Sign - Template
Forum topic
OneSpan Sign
I have a template with a grid of 50 rows. Each row has a Label field and a checkbox field. Values for label are supplied thru `Package\{{PackageId}}\Clone` endpoint.