532 results matched your search criteria
Report updates
Forum topic
OneSpan Sign
How frequently are the in-app reports updated? Both Transaction Reports & Account Reports. Is there documentation about this?
Listener Not Pulling All Completed Docs
Forum topic
OneSpan Sign
We recently put in place a listener that is supposed to pull all completed documents as you would expect. The customer is reporting that there are a large number of documents that didn't get pulled from the OSS cloud. They all were created by the same sender using bulk send.
Quickstart Creating and Sending a package issue
Forum topic
OneSpan Sign
Hi, Trying to implemented the quick start, getting error 404 file not found when doing post. Removed the header "Accept: application/json". And it returns with a 200 and it is return html indicating "Error" but no detail.
Customer email address
Forum topic
OneSpan Sign
Is customer email address mandatory to start an eSign transaction. What if I need signature of a customer who does not have an email address?
Declined Reason
Forum topic
OneSpan Sign
Hi team, If our application somehow missed the callback notification of declined event, is there any SDK function that can be used to fetch the details about signer who opted-out/decline and with what reason? Thanks in advance!
package status - Archived
Forum topic
OneSpan Sign
Hi Can you please let me know what are all the effects of changing the packatge status to "ARCHIVED" Is there any online article that details all the package status and what are the effects of each Thanks Mario
Get Evidence
Forum topic
OneSpan Identity Verification
Hi,   Is the audit trail pdf only available when the a transaction has successfully identified an individual   Thanks
Text Tags Reading back
Forum topic
OneSpan Sign
Hi, The following link provides detail on how to pass tags to eSign. https://www.esignlive.com/blog/esignlive-how-to-text-tags How do you retrieve the value of the tags back once the document has been signed programmatically? Thaban
Creating Package from Action and Error Handling
Forum topic
OneSpan Sign
I have been asked to provide a button action (I assume action since we are Lightning Experience) that will allow users to click on record page to create a Package.
Does a signer only see those documents need his/her signature in one transaction
Forum topic
OneSpan Sign
Hi I am wondering if signer can see all the documents in one transaction? Even those ones don't require their signature? Using iOS mobile sdk? Thanks a lot