OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Restriction on "from" field when sending emails using OneSpan Sign SAAS
Forum topic
OneSpan Sign
Hi everyone, I was wondering if there are any constraints on what I configure in the email templates as the "from" email address based on the account owner's or sender's email address domain? We have setup DKIM on an account so we can use our company's domain for our outbound emails. I was wonde
CC additional internal users on signature ceremony completion emails.
Forum topic
OneSpan Sign
Hello, We have integrated our salesforce application with onespan using APEX SDK for our e-signature use cases. We have this below scenario: 1. Salesforce user XXX sends an e-signature request to customer. 2. Customer signs the document. 3.
Optional Textfield/Checkbox
Forum topic
OneSpan Sign
In the documentation for Document Extraction, it explains that a Textfield or Checkbox must be completed before a Signer can sign a package:   Before signing, Agent1 must complete two fields: 1 [Agent1.Fullname1.Textfield1] 2
Use Visualforce Page as PDF for Signing Document
Forum topic
OneSpan Sign
I am attmepting to use a VisualForce page that was created as the template for the signing document. I added the text tags: {{esl:SellerSign1:Signature1,size(80,20)}} {{esl:SellerSign1:Autofield1:SigningDate1,size(80,20)}}
error.validation.signerAlreadyInUse
Forum topic
OneSpan Sign
Hi, In the CA sandbox environment we ran into the following error when uploading a package using the .NET SDK. The package had multiple signers with the same email address. As OneSpan now supports signers with the same email, we were not expecting to get any errors.
Two-way SSL configuration enhancement in Java SDK
Forum topic
OneSpan Sign
Hello, Due to the security requirements of my company, we are required to use two-way SSL to communicate with eSignLive via API. Using the open Java SDK code posted in Github, it was easy to enhance com.silanis.esl.sdk.EslClient within my company to accomplish this.
Receiving in-correct document status
Forum topic
OneSpan Sign
Hi, I came across an issue today, we are receiving the in-correct document status when we try to check that from .NET SDK. For Document 1: Package Id : DawPINFPRX_fGrvTnRi0DA6UV0I= Document Id : consent-Buyer API URL : https://sandbox.esignlive.com/api/packages/DawPINFPRX_fGrvTn
Using Authentication Token with REST API
Forum topic
OneSpan Sign
Hi, We are trying to use the REST API for creating packages, documents etc and currently we are using the API key in the request header to send the requests. However, we are not sure if we need to use the Authentication Token while sending the requests or use the API key in the request header. We
mark dates as read-only
Forum topic
OneSpan Sign
We are attempting to make fields read only in our OneSpan package.  We are trying to use the API to mark them.  We cannot find the way to mark dates read-only.   The preference would be to mark them read only using the API, so that they all work similarly.
List of Error codes, Error Messages, Error Name
Forum topic
OneSpan Sign
Hi, I have noticed that there are a bunch of different error messages under the EslServerException. Where can I find a list of all these error messages with their corresponding error codes and error names. Example: com.silanis.esl.sdk.internal.EslServerException: Could not create a new package Exce