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Crash on document name when sending package
Forum topic
OneSpan Sign
Hi, I receive an error when the document name ends with "pdf".
500 EsepCommand failed and no fallback available.
Forum topic
OneSpan Sign
Hi, I'm trying to submit a payload to POST https://sandbox.esignlive.com/api/packages, in the past few days it has been intermittently working and not, this morning it hasn't been working at all yet. The error message is { messageKey: 'error.internal.default', technical:
Getting documentid for SIGNED document into Notification
Forum topic
OneSpan Sign
We currently received notifications when the package is completed "PACKAGE_COMPLETE" however the documentid property is null. 
406 Error When Retrieving Attachment
Forum topic
OneSpan Sign
Hi, I have a method to Retrieve the attachment:public async Task<byte[]> GetAttachmentContentAsync(string packageId, string attachmentId){   
Handover settings stopped working mysteriously
Forum topic
OneSpan Sign
We were able to leverage the ceremony settings and were able to take our customers to our defined url after they complete signature. Two days ago, it mysteriously stopped working. Now it just shows "Done" button which does not do anything.  
Multiple Admin Accounts causing confusion
Forum topic
OneSpan Sign
Hello,  Our organization was recently setup with a Sandbox and Production account, and 3 Admin accounts in each environment. 
Hand-drawn signature - Differences in the user experience
Forum topic
OneSpan Sign
Hello,
document content is null?
Forum topic
OneSpan Sign
Trying to save signed docs on our server.  Looping through the doc collection, Content is null with code bellow:   //retrieve signed package from one span             var pkg = oss.GetPackage(req.PackageId);
REST API - Using text tags in Documents
Forum topic
OneSpan Sign
Hi, I am trying to add text tags into my document using the REST API I am following this example:  https://www.onespan.com/blog/onespan-sign-how-using-text-tags
Does the 10.13 SDK (.Net) support TLS 1.2
Forum topic
OneSpan Sign
I was reading through the blog found at: https://www.esignlive.com/blog/esignlive-tls-support/, and what I would like to know does the 10.13 (.Net) SDK support TLS 1.2?
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