115 results matched your search criteria
We're sometimes receiving a 'Failed to validate token.' error
Forum topic
OneSpan Sign
We're using OneSpanSDK to generate e-signatures for clients, we're maybe generating ~800 per day. Every now and again a client will receive an Unauthorized Access Failed to validate token.
Unable to get signer authentication token - Could not determine session user for
Forum topic
OneSpan Sign
Hi, I am trying to retrieve a signer authentication token to build a signing URL using the createSignerAuthenticationToken method on the AuthenticationTokensService on the EslClient within the Java SDK.
Using OneSpan email invitations in addition to session token URLs - will this work?
Forum topic
OneSpan Sign
Hello,
Where can I get the Static Vector for the OCA sandbox test token
Forum topic
OneSpan Sign
Where can I get the Static Vector for the OCA sandbox test token?  When I try to use the test token Static Vector from MAS 2 step activation package, it shows error -4073 when I try to scan the activation cronto image.
403 forbidden http status , while calling api access token
Forum topic
OneSpan Sign
Hi Team, While calling the prod url for getting access token through Postman https://apps.esignlive.com/apitoken/clientApp/accessToken   with client id, secret and type. I am getting 403 forbidden.  
Did You Know - creating a Session Token using the signer's email address
Forum topic
OneSpan Sign
For integrated signing (e.g.
Your authenication token was incorrect for in-person signing ceremony via REST
Forum topic
OneSpan Sign
I always get this error while trying to retrieve session id for the in-person signing ceremony using Iframe.
Signer email with all Capital letters does not generate signing ceremony token.
Forum topic
OneSpan Sign
Hi, Signer email with all Capital letters, for example [email protected] does not generate signing ceremony token. But package id is generated. Can you please help me to solve this issue? Thanks.
F5 or refresh page gives a token error when using an Iframe with a one span URL
Forum topic
OneSpan Sign
One of our customer is using a Iframe with one span sign URL embedded in .net 5 mvc web application. The problem is that if a user refresh the page they get an error access unauthorized your authentication token is incorrect. "Accès non autorisé.
Unauthorized Access, Your authentication token has expired. Tue Oct 09 15:54 UTC
Forum topic
OneSpan Sign
Hello, I have generated the below esignlive token, but when trying to access it, getting this message "Your authentication token has expired. Tue Oct 09 15:54 UTC". I can access the package from esignlive portal but not from the generated URL.