OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

1016 results matched your search criteria
Session timeouts for a signer
Forum topic
OneSpan Sign
What are the session timeouts for a signer?  How long do they have when signing a document to fill it out, etc... I don't see a setting anywhere that we can change.  Can it be changed by support? Thanks
Signer FirstName and LastName
Forum topic
OneSpan Sign
Does the signer need to be split into first name and last name in the package? Or is it possible to pass in the full name to the package?
New Signer Experience Settings
Forum topic
OneSpan Sign
Guys, I am trying to work with the new signer experience and I am seeing a few issues that I am not able to resolve as there does not seem to be any documentation on how to set these items.
Group Signer CustomId Attribute
Forum topic
OneSpan Sign
I would like to be able to save a 'role' type attribute against a group signer - for example 'Insurance Agent'. I find when I save a signer of type group, the customId attribute is not returned when I request the package.
New Signer Experience sandbox?
Forum topic
OneSpan Sign
I am testing the use of the JavaSDK in my local environment using my person sandbox API key. It has worked fine with the classic experience, but my organization is moving to NSE and I want to test documents that I create with NSE. Can I convert my sandbox account to the NSE?
Signer identified at runtime
Forum topic
OneSpan Sign
Hi, We've a scenario wherein we have 3 signers for a given document and all of them sign sequentially. Singer1 signs then signer2 and then signer3. The issue though is that signer2 is identified at runtime and known to signer1. i.e.
Notifications and signer status
Forum topic
OneSpan Sign
This is what we are seeing - please let us know if it is expected.
Signers have same email
Forum topic
OneSpan Sign
Hello, We are getting exception when we try to add signers to package with same email. We are receiving message - 'The email is already in use for package'. So, is there a way we can add signers with same email to the package? Thanks, Sushma
Saving past signer's details
Forum topic
OneSpan Sign
I'm aware that OneSpan saves past signer's details so that it is easier to populate them in drop down when I create the transaction for the same signers. Is there a way to clear that data from the drop down if the signer is no longer with the organization?
Updating Signer Challenge Questions
Forum topic
OneSpan Sign
I'm interested in modifying a signer's challenges on an existing package that hasn't been sent. In some cases this means adding a challenge for the first time. In other cases this means first removing existing challenges. Here's some code I tried.