301 results matched your search criteria
GetGetSigningStatus REST and SDK giving different outputs for same input
Forum topic
OneSpan Sign
We are in process of changing OneSpan SDK to OneSpan REST   In SDK we are retrieving the status using GetSigningStatus(objPackageId, signerId, null) which giving us 'InActive' status as output.
Signer Authentication and Updated Date
Forum topic
OneSpan Sign
Hi team, We have few questions from our clients: Is there any event for "Failed Question & Answer Authentication” & “Question & Answer Authentication” or “Signing Session for Signer” ? For these events, JSON file (package file) gets updated, right?
Customize signing ceremony tool bar language
Forum topic
OneSpan Sign
Hello, We want to customize the Tool Bar language for some of our signing ceremonies. I'm looking at this guide that highlights the Ceremony Layout Settings.
.withFontSize not working
Forum topic
OneSpan Sign
Hi. I've got fields that I've set up like this: .withField(createFieldBuilder(FIELD_TEXT_BOX_CONSTANT, TEXT_BOX_GRP_ADDRESS_CONSTANT, "tbRetirementDate") .withFontSize(22))
Update Expiration Date
Forum topic
OneSpan Sign
Hey there! I have a transaction with ExpirationDate with 2 signers (with sign order) and are required Attachments.
Chinese language at package level
Forum topic
OneSpan Sign
One of our customer has an issue regarding - Chinese language at package level-. Here is the details : When they are sending the package with language code like below but it still setting “English” only in OneSpan.
16MB limit
Forum topic
OneSpan Sign
It appears that if our senders upload documents close to the 16mb limit then the signers sign when the sender goes to download the documents they are receiving an error (attached below) which we know is NOT a network connectivity issue.
IE - Enterprise mode - eSign Page is not displayed
Forum topic
OneSpan Sign
Hi We need to use IE with Enterprise Mode on. But eSign page can’t be displayed when ‘Enterprise Mode’ is selected(there is no problem to display the page when Enterprise Mode is un-selected). Please refer to the attached 2 pictures for details.
Is drafts fetching feature supported in android SDK?
Forum topic
OneSpan Sign
Hi, We have a slight change in our requirement regarding drafts feature in eSignLive. I was unable to find any way to access drafts using the eSignLive android sdk making me believe that it is not supported currently. Currently I have following questions: 1.
Update package status to DECLINED
Forum topic
OneSpan Sign
As the remote agent I want to programatically update a SENT package to DECLINED.