OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Completed Packages Available for Download
Forum topic
OneSpan Sign
Does the ability to download a completed package have an expiration?
Autosign a Document
Forum topic
OneSpan Sign
Hi There, In our application, we generate a certificate for the end user when they complete the transaction and we want that certificate to be automatically signed for the user without any interaction from us. Is such kind of integration possible with eSignLive?
eSignLive Callback failed. (Failed to communicate with the callback server)
Forum topic
OneSpan Sign
Hi, please assist with the following issue: I was able to successfully receive a transaction callbacks and download multiple packages. However, each morning, upon initiating very first transaction I receive "eSignLive Callback failed." email from the server with the following contents (excerpt).
Delete Document and Signer Status
Forum topic
OneSpan Sign
If I create a package with a signer that is assigned no signing blocks, that singer's status is SIGNER_COMPLETE. This is good, as it lets me know that signer is a reviewer and has nothing that needs to be signed.
Setting Up Reminders with REST
Forum topic
OneSpan Sign
I read the following blog post: https://www.esignlive.com/blog/esignlive-setting-reminders And tried setting up reminders in my initial POST request that creates a signing package. It's not working. ESL creates the package with no error messages but the reminders never get sent.
Multiple documents, multiple signers, not all signers sign the same documents
Forum topic
OneSpan Sign
I have 3 groups of signers, lets call them Group1, Group2 and Group 3 A document package is constructed in which there can be multiple documents. Group1 and Group2 always need to sign all documents. While Group3 only signs particular documents. These Groups sign in order, so Group1 first, then Gro
Downloading all transaction package files
Forum topic
OneSpan Sign
Hello, Is there a REST API call to GET a zip file containing all packages from the eSignLive account? Main reasons would be for pdf archival of all the transactions flowing through the system. I'm using Postman and curious what the GET call would be. Thanks in advance. Ryan
How to sign a document after the accept document call is made
Forum topic
OneSpan Sign
I am making the following call https://sandbox.esignlive.com/api/packages/uUoiB-Htq5GXIvRN9VeDcjrMXYE=/documents/default-consent/approvals/b838ff5f-d63e-4a63-af92-fb2ec7fe9b98/sign and sending in the payload the following: { "fields" : { }, "id": "default-consent", "role": "034b
Signing order
Forum topic
OneSpan Sign
Hello everybody,   I try to implement a signing order, but it doesn't work. All three Emails are sent at the same time. What's wrong? Here is my json code: { "documents": [ { "approvals": [ {
Document Markup
Forum topic
OneSpan Sign
One of your competitors offers something they call a 'document markup feature' that allows signers to make changes to documents and negotiate changes during the signing process. Does OneSpan have any feature like this currently or is it on the roadmap?