OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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hide - Confirm button
Forum topic
OneSpan Sign
Hi I am unable to hide the confirm button. The button is disabled, but I cannot hide it. package id on sandbox is VAV3tvWNJYyaz3FNxTta4q3IuXI= See the attached screenshot Regards Mario
Signer session URL
Forum topic
OneSpan Sign
Hi Does the signer session URL expire after around 30 minutes, even if we don't click on the link at any time. Is this configurable at account or api level? Regards Mario
Signer session URL- expires after click
Forum topic
OneSpan Sign
Hi Once we click on the signing session URL , It expires. Can we configure it to not expire https://sandbox.esignlive.com/access?sessionToken=NDc5YWRmOGEtODZkNC00ZDg5LWJjNmEtOGU0YzkzYzkwMjc0 Thanks Mario
JavaScript Event Notifier - Document Navigation question
Forum topic
OneSpan Sign
Hello! I also have a question regarding the JavaScript Event Notifier. In this link: https://docs.esignlive.com/content/c_integrator_s_guide/event_notifier/event_notifier.htm ...
inPersonSigning - can emails be switched off
Forum topic
OneSpan Sign
Hi For in person signing, can the email be switched off. Regards Mario
optOut effect
Forum topic
OneSpan Sign
Hi What is the effect of a person clicking on the opt out button. Is the effect limited only the current signing ceremony. Or will that person's email be always opted out Thanks Mario
How to Cancel a Package?
Forum topic
OneSpan Sign
Hi, Is there a way to cancel package after send. End user want to cancel sent package. Thanks, Danish
Ceremony Customization: WithOptOutOther, WithDeclineOther
Forum topic
OneSpan Sign
In the latest SDK, there were additional signing ceremony customization's added. Specifically, I'm noticing WithOptOutOther and WithDeclineOther.
Disable the Thank You Dialog Box
Forum topic
OneSpan Sign
Hi Can the "Thank You Dialog Box" be diabled. We would not like to see this dialog. https://docs.esignlive.com/content/c_integrator_s_guide/sdk/k_customization/customizing_the_signing_cermony.htm?Highlight=Thank%2520you%2520dialog#Customiz2 Thanks Mario
Unauthorised and NoSession
Forum topic
OneSpan Sign
Whenever I make request to the https://sandbox.esignlive.com/api, I am getting the following error message {"messageKey":"error.unauthorised.noSession","message":"Failed to retrieve Session","code":401,"name":"Unauthorized"}. I am usi