323 results matched your search criteria
Runtime error
Forum topic
OneSpan Sign
The .Net SDK throws exception “Object reference not set to an instance of an object.” When we try to retrieve some data like (Layouts, Sender info, Auditlog) and there is no data. It would be better if it just return null, instead of going to the exception path. Thanks,
Fields - misplaced after PDF sent to customer
Forum topic
OneSpan Sign
Few Senders reported that when they set up the Fields such as Signature / Signer Initials they got misplaced from their side however from signer side - the document was fine and can be completed the signing without any issue. Please kindly advise on this issue.  
Implement eslClient.signDocuments(packageId) in Rest API
Forum topic
OneSpan Sign
Hi Team I would like to sign all the documents on behalf of sender and multiple signer using a package id.
Retrieving Users count via REST API
Forum topic
OneSpan Sign
Hi, We would like to retrieve the count of users created over a period of time. i.e. # of users created yearly. We are using the following API and it isn't providing us the desired results ...can you please assist? https://signer-esignlive.com/api/account/senders?search=created:2016 thanks Neel
Issue while changing Notary on package
Forum topic
OneSpan Sign
Duo,Has anything changed with the process of changing the notary on a package? We are now not able to change the Notary at all on any of our Notary packages. Also, just fyi, this happens when trying to use a notary that is within the senders account. 
Custom ID field
Forum topic
OneSpan Sign
When documents are signed via the application they are uploaded for storage, however some of the generic documents don't have a customer ID available.  Is there a way for the sender to be able to apply the customers ID onto specific forms as well include the customers ID within the evidence
Transfer Laserfiche Connection to another Account
Forum topic
OneSpan Sign
Hi Moshiur   The customer had Laserfiche connected to the wrong account. We are establishing a new account. Do they have to do the install all over again?
Template with groups
Forum topic
OneSpan Sign
I want to setup a template where  I have setup 2 groups one called Advisors the other called Manager.
can not upload the document
Forum topic
OneSpan Sign
Hi, I tried to upload a document (attached) in the sender UI, it has error message as 'this document failed to upload and maybe locked'. but I tried it in the sandbox, and it's working fine.  
download documents
Forum topic
OneSpan Sign
Hi!  When I use the tool (OSS - Package Export  & Download Tool - v1.3.3.jar), I can log in with user and password or with API Key. Can I download all packages created with a especific user (sender user)with this tool?