286 results matched your search criteria
Add Document to package is too much slow
Forum topic
OneSpan Sign
Hello, we use sdk.net in our solution and we are confronted with slowness, for example when we try to add documents that exceed 3 MB to a package, it takes up to 8 seconds per document (sdk calls this method api rest : https://docs.esignlive.com/api-docs/sandbox-us/#/Documents/api.packages._package
Invalid Session Token
Forum topic
OneSpan Sign
Hi There, I am trying to create session token to access the eSignature in an iframe.
What could be causing this?
Forum topic
OneSpan Sign
Hello folks. We have made a fairly innocuous change to a PDF template agreement, just the text of an address, however when rendering this on the e-signature page of our application instead of the new text, we get some strange garbled capitalised text. Looks a bit like this:
QR Code
Forum topic
OneSpan Sign
I am new to eSignLive still in the Sandbox, thought I would explore the QR Code. It doesn't seem to work. I created a package using the WEB UI, and for one signature I placed the signature and also added a QR Code.
[Solved] Package Add Document - 406 Not Allowed
Forum topic
OneSpan Sign
Hi,   I'm trying to send an extra document to an existing package (with no document) using the REST API endpoint /api/packages/{packageId}/documents.   Doing so returns me a "406 Not Acceptable" error, which doesn't tell me much on what is wrong.
Mouse capture error
Forum topic
OneSpan Sign
Hello, would help me understand what I'm doing wrong ? The method is called in package creation process. In the following are the values for Mobile signature method compare with Mouse capture. I don't see any problem for Mobile signature. // Mobile signature - Error response String response = clie
Trying to use GET /api/sysinfo call
Forum topic
OneSpan Sign
I was trying  below API call and received web page instead of expected Payload GET /api/sysinfo HTTP Headers
start signing ceremony via authentication token
Forum topic
OneSpan Sign
Hi, for InPerson signing, we manually launch signing ceremony with  GET https://sandbox.e-signlive.ca/access?sessionToken=token from Postman, I got the response as sessionId such as  {
Package Status not correct
Forum topic
OneSpan Sign
I'm using sandbox.e-signlive.ca. On this platform I get this behaviour which in my mind is unexpected. I have created 3 packages. All 3 packages have 2 signers.
Issue with multiple captures on document losing handdrawn value
Forum topic
OneSpan Sign
Guys, I am working on a package that has both captures on one document. I'm using the handdrawn value for one and the fromfile for the other. On the first approval using the handdrawn value, it works fine. I then go onto the fromfile capture approval and it works fine.