OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Create own template before sending out the package
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OneSpan Sign
Hi Is it possible for end-user to create the own document templates by indicating the signature block in doc, pdf files? For example: Open the doc or pdf file in the edit mode, user insert the tags for the signature, then saved the document( we can use rest api to send the document later in the
Get Field Values
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OneSpan Sign
Hi team, There's a guide named Field Values from your Feature Guides where I've found a function in SDK to get all field values in one shot: eslClient.getFieldValues( packageId ) My question is, is there an endpoint URL for the same function in REST?
SMS is not being received for some customers
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OneSpan Sign
Hi, We have received some complaints from customers that are not receiving the OTP in their signature process.
Odd Behaviour in Layout Designer
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OneSpan Sign
Hi, We’ve been noticing some odd behaviour in the layout designer recently. We’ve seen the signatures displayed below where they should be when first opening the designer and also seen the signatures jump down after releasing the mouse after dragging them around.
unlock signer doesn't work when transaction is completed via sender UI
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OneSpan Sign
Hi ,
Optout/Decline behavior different from classic UI and mobile
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OneSpan Sign
Hi, I have a question regarding Optout/Decline, we tested for current behavior in v11.25 as  
Populate Text Area field formatted as HTML
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OneSpan Sign
We use Salesforce with OneSpan. We are using API integration to merge field values from salesforce into OneSpan template fields.I have a Salesforce field that is a Rich Text Area field, formatted as HTML.
Sender Invites are not going out
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OneSpan Sign
From apps.esignlive.com, I invited 5 people back to back. the first one send an email invite to the user, they accepted and got set up.
List of All Back Office Changes
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OneSpan Sign
Hi, I'm just looking for the latest list of all available back office changes that can be applied to our accounts and can't seem to find it anywhere after searching the forums or the document
Values being overriden when two tabs are open on apps.e-signlive.ca
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OneSpan Sign
Hi Everyone, When you login to OneSpan, https://apps.e-signlive.ca/login, on two tabs using the same web browser, the data on one tab (such as callback url, or secret key) seems to become corrupted or changed by the other tab.