OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Declining a document does not update signing status
Forum topic
OneSpan Sign
Hi, I've come across a situation where a signers signing status for a particular document does not get updated when the document is declined. It can be reproduced as follows: 1. Create a package with 1 document and 1 signer. 2. Enter the signing ceremony and decline the document. 3.
questions about esign
Forum topic
OneSpan Sign
Hello, Could you please provide answers to these questions? W What user authentication model will esignlive be using? 2- What digital certificates are esignlive using? 3- Where are the records stored and how are they inventoried in esignlive? Thank you
Dealing with Missed bounce events through API
Forum topic
OneSpan Sign
I saw an earlier post indicating that Bounce events are not accessible through the API. Can this be confirmed? If so, is there a suggested way to deal with this through code in the scenario that the listening service is offline at the time of the event? Thanks in advance. -Keith
SIGNER_COMPLETE event notification
Forum topic
OneSpan Sign
Hi, We would like to use the signer_complete event notification so that we get notified on when a signer for a given package has completed signing. Below is the event that we receive but the event has no indication of which signer signed it.
read-only version of Documents
Forum topic
OneSpan Sign
Hey is there a way to retrieve the read only version of a document that is out for signing ? Thanks
Port 85 for Mobile based signing
Forum topic
OneSpan Sign
The mobile based document signing needs port 85 to opened. Is there a way to perform mobile based document signing using a secure port ?
Controlling Acceptance Signature Options
Forum topic
OneSpan Sign
Hello, We are setting a particular document in the package to use AcceptFor signatures. The document in question IS NOT the standard eSign consent form. It is another document that we simply want the signer to acknowledge.
Removing signature borders
Forum topic
OneSpan Sign
Is there a way to remove white borders around signature. It can be seen when signature (or field) overlaps with text or line in the document.
Document visibility
Forum topic
OneSpan Sign
Hi I want to Specify/ restrrict the Documents a Recipient Can View.
Implementing a Listener
Forum topic
OneSpan Sign
Is there documentation for what a listener would look like to get updates when a package is complete?