3702 results matched your search criteria
Forum topic
OneSpan Sign
We have a flow in my system where you can delegate a signing to another person that is not in our system.
You need to provide us with their email address and we send them a token where they can Initialise the document.
Forum topic
OneSpan Sign
I need to set the package expiration date when I submit a package via the REST API with status=SENT. I have found the documentation on how to do this with the SDK but not with REST.
Forum topic
OneSpan Sign
Our application submits signing packets via the REST API and receives callback notifications. Our application is not equipped to send emails, though, and our business line wants to receive an email for each notification. Is it possible for One Span to email the callback notifications?
Forum topic
OneSpan Sign
I read the following blog post:
https://www.esignlive.com/blog/esignlive-setting-reminders
And tried setting up reminders in my initial POST request that creates a signing package. It's not working. ESL creates the package with no error messages but the reminders never get sent.
Forum topic
OneSpan Sign
We have set up our account with maximum allowed KBA failures = 3 but ESL is allowing seemingly unlimited invalid retries. So, signers never get locked and the KBA_FAILURE and SIGNER_LOCKED emails and callback notifications don't get sent.
Forum topic
OneSpan Sign
We are having an intermittent issue with our REST API client. Normally, it posts the signing package create request in DRAFT status, posts the request to add reminders then posts a request to put the request into SENT status.
Forum topic
OneSpan Sign
We're having some issues with hiding documents from some signers. It works for the most part, but we don't seem to be able to hide a document from a signer when they are also the sender of the package. Is this intentional? Is that breaking some sort of base logic which requires
Forum topic
OneSpan Sign
I'm unable to remove a sender from our sandbox account. I'm able to log in as the account that i want removed and I've verified that there aren't any transactions. I've deleted them all and I don't see any drafts or archived transactions either. Whenever I try to delete from the
Forum topic
OneSpan Sign
Did something with the last release change regarding the signed pdfs? We have an application that uses itext to merge all our signed pdfs together into one pdf and we flatten them as we do the merging. Ever since the last release, flattening them removes all of the signatures. I
Forum topic
OneSpan Sign
We just started receiving this error in the sandbox environment when attempting to download signed pdfs. I don't believe anything has changed on our side for quite a while now.