OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Everyone in workflow received email signing completed
Forum topic
OneSpan Sign
Hello, Users are complaining that they all receive an email when signing is completed.
List of Error codes, Error Messages, Error Name
Forum topic
OneSpan Sign
Hi, I have noticed that there are a bunch of different error messages under the EslServerException. Where can I find a list of all these error messages with their corresponding error codes and error names. Example: com.silanis.esl.sdk.internal.EslServerException: Could not create a new package Exce
Is there a documentation with all possible values of Optional details message
Forum topic
OneSpan Sign
I am implementing eSignLive integration with one of my services. I need a detailed documentation of all 'Optional details message' for 400 Bad requests that can be thrown on createPackage SDK method. Is there such a documentation available?
Updating Signer Challenge Questions
Forum topic
OneSpan Sign
I'm interested in modifying a signer's challenges on an existing package that hasn't been sent. In some cases this means adding a challenge for the first time. In other cases this means first removing existing challenges. Here's some code I tried.
Issue with multiple captures on document losing handdrawn value
Forum topic
OneSpan Sign
Guys, I am working on a package that has both captures on one document. I'm using the handdrawn value for one and the fromfile for the other. On the first approval using the handdrawn value, it works fine. I then go onto the fromfile capture approval and it works fine.
Signature Tags Misplaced using X/Y coordinates on Document
Forum topic
OneSpan Sign
Hi, I am currently running into an issue with utilizing X/Y coordinates to position signature tags for documents in eSignLive.
Document Fields Property is not returned as part of the Document
Forum topic
OneSpan Sign
I tried this one on SDK 10.10.1.0, and tried various different ways to see if it will return the Field properties and it failed to return. My PDF contains only 2 fields that I'm populating using Field Injection. Please see attached screenshot.
SMS phone number recorded in the package details
Forum topic
OneSpan Sign
Hi,
Signature properties in active documents
Forum topic
OneSpan Sign
Hello,   In the attached image, a signature properties interface we can see the Location: Client IP 172.16.4.81  
How to Cancel a Package?
Forum topic
OneSpan Sign
Hi, Is there a way to cancel package after send. End user want to cancel sent package. Thanks, Danish