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72 results matched your search criteria
Change Incorrect Signer
Forum topic
OneSpan Sign
If I accidentally send a package to the wrong email address or the wrong signer, can I modify the package I already sent? Or do I have to delete it and start over?
Language
Forum topic
OneSpan Sign
Hi, I'm finding the language settings to be quite confusing and don't see a thorough guide explaining it. Here are some questions I have. If there is a guide, please point me in the right direction, else I'll need some help to understand the following.
Customize the email’s FROM field
Forum topic
OneSpan Sign
Hello, Is there a way to customize the email’s FROM field? Right now, the field shows as: e-SignLive . I understand that the sender’s email address cannot be changed without using DKIM. But, how about changing the alias?
Release 24.R6 - "Set Signing Order" now defaults to true
Forum topic
OneSpan Sign
I believe this is a change introduced with SaaS 2024-October: Release 24.R6 (11.60).  Now when we create a package using: POST https://sandbox.esignlive.com/api/packages
Troubleshooting Callback
Forum topic
OneSpan Sign
Is there a way to troubleshoot why my callback is not working?
two signers in one group
Forum topic
OneSpan Sign
Hello, if two signers are required in a group, can it be configured?Even if you have the same email in the group, perhaps just changing the name of the person signing in the group?
Can I move a Package out of Draft Status without re-sending the Package?
Forum topic
OneSpan Sign
Here is the scenario. I need to change the Expiration Date of several packages that are about to expire out 30 Days.
resending form
Forum topic
OneSpan Sign
If a client makes a mistake on a form and needs to fix a custom field.
predefined=sent vs query=sent
Forum topic
OneSpan Sign
Using the packages endpoint to search for SENT packages using the below request call as per the Sandbox API.
SSO - User Status
Forum topic
OneSpan Sign
When a new user is provisioned, the user status is set to PENDING.  When using SSO, the user status never changes to ENABLED because they do not get the activation email.  How do we get the status to ENABLED so that we have the ability to DISABLE the user, if needed?
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