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610 results matched your search criteria
Optional signers
Forum topic
OneSpan Sign
Is it possible to create a template with up to 5 signers but dynamically choose how many will actually be signing the package? I created a package with 2 signers but if I only include 1 signer it throws an unassigned role error.  {     "name": "{{name}}",
Unable to add specific documents to a package
Forum topic
OneSpan Sign
We have been using oneSpan for around 2 years now and we weren't facing any issues with adding documents to a package but recently when we're trying to add certain pdfs, we are getting an error - "The number of Pre-Verify results does not match the number of documents that were sent for verificat
API Call - verification
Forum topic
OneSpan Sign
Hi,   in our log, I found there is API call for 'verification/verificationType, what does it do? and it seems there is error(key=error.notFound.signerVerificationNotFound), what does this error mean?  
Using WithADA() flag with On Premise solution 6.5
Forum topic
OneSpan Sign
Good Afternoon, My orginization is in the process of upgrading our On Premise ESignLive solution from 6.2 to 6.5.
Registering New Document Programmatically in Salesforce
Forum topic
OneSpan Sign
We are implementing new functionality related to Proctors (document type) and we need to create a new declaration. In the process, created new Document_Proctor like Declaration_FYLSX, however we are facing issues with new document. This is in UAT.
Failed to download signed documents
Forum topic
OneSpan Sign
I have installed and configured the OneSpan Laserfiche workflow, and it worked for the first two transactions. After that, it failed to download the signed document back into the repository. Below is the error message from the event viewer log.
Unable to Apply Layout with Placeholders that Specify Both ID and Description
Forum topic
OneSpan Sign
Hello, I am running into an issue when using a layout that was created with placeholders that specify both an ID and a description. The layout can be successfully created and viewed, but the layout cannot be applied to a package.
Problem Orchestation SDK 5.10.0 Activation Fail with Shielding
Forum topic
Mobile Security Suite
I am currently updating the orchestation SDK to version 5.10.0 all works just fine but when I apply Shielding to my APP ( Shielding version 7.0.0) when I try to Activate the seed I get this error: unknown error (-4999) 
eSignLive unauthorized access page
Forum topic
OneSpan Sign
I have a couple of questions regarding this unauthorized access page. The error on this page is saying "your session may have expired". When accessing the designer in our iframe in Safari, we are seeing this eSignLive unauthorized access page. Is this a bug?
IAS virtual appliance ntp not responding
Forum topic
Intelligent Adaptive Authentication
Dear Team, I have added ntp record to IAS server, but time is not synchronized with ntp server. from firewall logs, i couldn't find any blocking on ntp port. from IAS logs, we have got below error:
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