OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Service callback can't hit lower environment
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Hi All, We started implementing ESL in our company and we have two accounts, one is for production and the other used in lower environment, (dev and test), the problem is that, the sandbox cannot reach our REST service in test environment, (we did not test in production yet), it fails every time.
Retrieve API key from the owner account via API call
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Hi, is it possible to retrieve API key from the owner account via API call? currently I knew, I can retrieve the sender account API key via API call.   thanks, Cindy
API Key - PROD Env
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My Operator id configured with Production env (US2). I could not find the API key in the integration tab of the Admin Page. How to get a API key for PROD environment . Kindly let me know the End Point URL for the production env API's.
Retrieve Sender IDs API
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Get sender ids by owner’s api key API Call : https://sandbox.e-signlive.com/api/account/senders We are trying to retrieve the senders by owners API key. In the response it returns only one sender where we have multiple senders. Can you please help with this. Thanks Rajesh
SDK vs API calls
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Hi all, What would you recommend to use for a production application, Java SDK version: 11.33 or API calls. Am I asking this because checking and testing the SDK seems like sometimes it fails and it has some examples? 
Sign documents via API
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Hello,
Slowness in eSignLive APIs
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We have been facing slowness and unresponsiveness for SDK method calls as well as API calls. Are the services down?
Locating an API Key
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Hi, I am trying to find my API Key that is mentioned in the following step by step guide. https://developer.esignlive.com/guides/quick-start/creating-and-sending-a-package-java/ The first few lines define your connection information for eSignLive. public static final String API_KEY = ""; public st
Get senders' API keys
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I'm creating an application to get all packages for an account with a date range. I'm using the following call Page completed_packages = eslClient.PackageService.GetUpdatedPackagesWithinDateRange(DocumentPackageStatus.COMPLETED, new PageRequest(index, 50), from, to); T
API - Signer IP Address
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Good morning! Is there a method to retrieve the IP address of a signer via API or otherwise?