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610 results matched your search criteria
Unable to add Word Documents to transactions
Forum topic
OneSpan Sign
Hi, This issue seems to have started sometime in the last 24 hours, but I can no longer attach .docx or .doc files to transactions within the sandbox environment. If I attempt to upload via the UI I get the following error after about 30 seconds: "ERROR
What could be causing this?
Forum topic
OneSpan Sign
Hello folks. We have made a fairly innocuous change to a PDF template agreement, just the text of an address, however when rendering this on the e-signature page of our application instead of the new text, we get some strange garbled capitalised text. Looks a bit like this:
Receiving in-correct document status
Forum topic
OneSpan Sign
Hi, I came across an issue today, we are receiving the in-correct document status when we try to check that from .NET SDK. For Document 1: Package Id : DawPINFPRX_fGrvTnRi0DA6UV0I= Document Id : consent-Buyer API URL : https://sandbox.esignlive.com/api/packages/DawPINFPRX_fGrvTn
How to display packages in WEB?
Forum topic
OneSpan Sign
` var apiKey = "nulldev88"; $http({ url: "https://sandbox.esignlive.com/api/packages", method: "GET", headers: {'Content-Type':'application/json',"Authorization" : apiKey } }).success(function (data, status, headers, config) { console.log(data); }).error(function (data, status, headers, config) { c
Save/Apply Layouts
Forum topic
OneSpan Sign
Good Morning OSS Community Team, I have a question about layouts, let me ask based on a scenario:
Signed and all signatures valid. Document was updated after signing.
Forum topic
OneSpan Sign
I keep getting this message "Signed and all signatures valid.
how to use attachment
Forum topic
OneSpan Sign
Hi,   I am not clean how to use attachment, could you please share an sample code? Also once there is attachment in a package, the sender have to accept this attachment, otherwise  the signing ceremony will not be completed?   Thanks
DRAFT Packages not visible
Forum topic
OneSpan Sign
Hello, just started to work with the REST API. currently working thru the Python test cases / examples. i have two initial observations. 1.
4 Authentication end-points
Forum topic
OneSpan Sign
The documentation talks about ApiKeyAuth (being deprecated) and ApiTokenAuth (recommended replacement). Apparently a "Client Id" + "Secret" is combined to create a "Token" but I don't know how this is done for API's below. I am not clear on "single use" vs "multi-use".
Mobile verification for signer SMS issue
Forum topic
OneSpan Sign
Hello, I have added signer SMS verification before sign of document. It show SMS sent. but user don't receive any SMS. even if user request SMS while sign, it say SMS sent successfully, but don't get any SMS. Here is the code. There is line of array for SMS.
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