79 results matched your search criteria
Package without Electronic Disclosures and Signatures Consent issue
Forum topic
OneSpan Sign
Hello I created a package but removed the Electronic Disclosures and Signatures Consent. So I have a package with just one document. But when I try to sign it using the api call /packages/package_id/documents/signed_documents, I am not able to sign the document. What could the issue be here?
Decline option
Forum topic
OneSpan Sign
If we enable the Decline button on the Consent document and a signer selects that when receiving a new package will we be able to send them another package in the future?
I can't counter-sign the main Contract since the Customer did not sign the Rider
Forum topic
OneSpan Sign
The Customer accepted the Disclosures and Consent and signed the Contract but left the Rider unsigned. Therefore I cannot sign the Contract because it violates the Signing Order. How can I get past this outside of asking the Customer to sign the Rider?
meaning of ese_document_texttag_extract_needed attribute
Forum topic
OneSpan Sign
Hi, We're investigating a production issue where some packages are not completing, even though they appear to be complete. They return a status of "SIGNING_COMPLETED" when queried via the REST API.
Text Extraction Error - due to dash [ - ] symbol in String
Forum topic
OneSpan Sign
I am trying to place a consent field inside a document based on the following text Non−Registered Savings Account I am getting the following error , due to the – in the string. error.validation.verifyDocument.documentExtractError If I use the text extraction String Registered Savings Accou
Getting a new Error: No Role found for signer email
Forum topic
OneSpan Sign
I was generating Packages without a problem using my Code but now I am returning the following error when trying to send a new Package.
Approve only document
Forum topic
OneSpan Sign
Guys, I've spent a bit of time going through the features guide and I cannot find anything that will help show me how to upload a document that has no signing fields and is just an approval document only. This would be like the default consent form when you start to sign your package.
API call to retrieve package documents
Forum topic
OneSpan Sign
Re API documentation I expect ALL documents associated with given Package will be returned in Zipfile from this call ->api/packages/{packageId}/documents/zip call
3rd party authentication in an in-person scenario
Forum topic
OneSpan Sign
Our customer wants to deploy an App in a tablet for having their patients signing a consent form authorizing some medical procedures. It would be an in-person signing scenario.
document_template_id
Forum topic
OneSpan Identity Verification
Hi,   Can I check what is required for entry into the document_template_id field to use with the identification only workflows in POC?  Is there a specific id that would be used to retrieve the raw data from the identifcation transaction? "id": "Consent",