58 results matched your search criteria
Notify the Notary
Forum topic
OneSpan Sign
Unless I missed something, the notary assigned to a package thru the Java SDK does not get an email notification. Is there a way to have the system send an email to the notary with the login link as is done for other signers?
E-mail Customization
Forum topic
OneSpan Sign
Hello Duo, 
How to disable after signing completed download document mail in rest API
Forum topic
OneSpan Sign
Hello, Once all user sign the document, everyone get mail of signing completed & download the document link via email. So my question is, I want to disable download email notifications to any singer. So how to do that in REST API?? Please guide me.
Alternate Signers
Forum topic
OneSpan Sign
A customer is asking us about a scenario that I would like to clarify.
Unnecessary page opened after Opt-out.
Forum topic
OneSpan Sign
I checked that the Opt-out function is good. I also checked that the Notification email went well. But after the INK-it opt-out is completed, the screen like the attached image is exposed. How do I handle this screen if I don't want it to appear?
SMS Authentication for Signing Ceremony access
Forum topic
OneSpan Sign
We are using SMS authentication along with email notification for access to the signing ceremony. Generally the experience is that the email is sent, the user clicks the link, the SMS is sent and the user logs in with the PIN. Some times the SMS is not sent.
Can I use different Signing types for multiple signers
Forum topic
OneSpan Sign
Hello, I am working on an eSignLive integrtion through the SDK and I have the following requirement for multiple signers: Given: a DocumentPackage for signing with eSignLive and 3 Signers. Then: 1st&3rd Signers should "Click to Sign" (using provided in email link) 2nd Signer: should N
How cancel a pending eSign package?
Forum topic
OneSpan Sign
Hi guys, Literally, How the Sender cancels a pending e-signature package? https://community.onespan.com/documentation/onespan-identity-verification/guides/web-service-guide/developer/cancel-transaction 
Opening the document to be signed in a device (like IPad or tablet )
Forum topic
OneSpan Sign
Could please anyone help with Opening the document to be signed in a device (like IPad or tablet ) without having the User to click on email link. Use case : Customer in Branch for account opening or any subscribing to a new product(Credit Card , Derivatives , Mortgage loan), one the all the details
Not Able to Extract the Signature Blocks
Forum topic
OneSpan Sign
Hi I am trying to CreatePackage and upload using Rest APIs. Below is my JSON String and attached is the PDF. This used to work in may 2017. Now the PDF file is getting flattened ignoring signature blocks. Are there any changes post may 2017 for JSON payout for CreatePackage and Upload.