OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Unspecified 500 error when attempting to create package
Forum topic
OneSpan Sign
Receiving the following response and 500 error when trying to create a package:{    "messageKey": "error.internal.default",
Change Signer after first signer has signed
Forum topic
OneSpan Sign
Hello, So in our flow the following happens. Customer signs admin reviews the signature and assigns a sales rep to counter sign the document. How can I update the signer after the customer has signed? Thanks
Authenticate Signer during signer switching with notary
Forum topic
OneSpan Sign
So far, the process is this. The notary signs into the transaction and then switches to the borrower that will be signing. The borrower will then click the okay button a few times to authenticate themselves and start signing.
Get Sender Email by API KEY
Forum topic
OneSpan Sign
Hi team, Our client has a question that if they have an API Key, how they can know which email is associated to this API Key? Please advise if you need any further information. Thanks,
bounce-to in the email JSON
Forum topic
OneSpan Sign
Hi,   In the email JSON, I saw there is something as below, does it mean when recipient mail got reject, it will let the package owner know?   "bounce-to" : "$PACKAGE_OWNER_EMAIL;"  
Duplicate Emails on Classic Signing Experience
Forum topic
OneSpan Sign
Guys, Is this feature supported on the classic signing experience or only in the new signing experience?
Email Delivery of the Signing URL
Forum topic
OneSpan Sign
Hi,Good day!   Requirement-While sending a transaction, we don't want the recipient to receive the mail with the url to sign. Steps taken-We tried disabling the emailDelivery field, but still the recipient is able to receive the mail.
inPersonSigning - can emails be switched off
Forum topic
OneSpan Sign
Hi For in person signing, can the email be switched off. Regards Mario
the link in the email template
Forum topic
OneSpan Sign
Hi, In my CA sandbox account '[email protected]',  I found the link for "view completed documents' button, the link is "https://sandbox.e-signlive.ca/sso/saml/login/alias/e-signlive?idp=xxxxx&RelayState=xxx"
Change package expiry without sending email
Forum topic
Intelligent Adaptive Authentication
Hi, Is there a way to change the package expiry date without re-sending the invitation email? My current code is