OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Switching from Sandbox to Production OneSpan Account - Laserfiche Cloud Integration
Forum topic
OneSpan Sign
Hello!
OneSpan Dialog after signing
Forum topic
OneSpan Sign
Hi there, During the test, pop-up that I haven't seen before appeared since eSign. Is there a way to get rid of this?  
Save Progress during signing
Forum topic
OneSpan Sign
Hi. Is there a configuration setting that we could enable where a signer could fill out a document, then save their progress, then subsequently come back to finish filling it out and complete signing?
Esign Signing Date Label
Forum topic
OneSpan Sign
eSign will be auto populating our signature date line. During the signing ceremony, a label is rendered with a rectangle gray box containing "Signing Date" Is there a way to hide this or customize the look? See attached screenshot. Thanks, David
Signing Ceremony Speed Issues
Forum topic
OneSpan Sign
Hi, We have eSignLive for both the web and mobile. We've noticed that loading the Signing Ceremony is taking a really long time to load, both in dev and production. Is there any performance update planned in the future? Thanks, Fernando
Datetime offset when signing
Forum topic
OneSpan Sign
Guys, We just had an issue last night where it was December 22nd when a signer tried to sign a document. The stamp on the SMARTNOTE came out as December 23rd when it was clearly the 22nd.
Flattening multiple signed documents
Forum topic
OneSpan Sign
Hi, We have a need to flatten a large number of signed/locked documents. The following API call works great for one document at a time: GET /api/packages/{packageId}/documents/{documentId}/pdf?flatten=true
Signed Document - Validation Error
Forum topic
OneSpan Sign
Hi Team, When we download signed documents from onespansign using REST API, after opening it, we can see  validation warning as "At least one signature has problem" (Please refer highlighted section from the attachment).
DOCUMENT_SIGNED push notification
Forum topic
OneSpan Sign
Hi See Attachment Here's the DOCUMENT_SIGNED push notification, I can't associate the sessionUser to either signer in the Package object returned from the SDK. (see the screen shot below, I have the signer Ids boxed in red) Is this a known bug with the push notification? Can this be fixed?
Missing Signature.signed property
Forum topic
OneSpan Sign
We can verify when a signer signed all the documents as follow: