493 results matched your search criteria
Customize "From" Email Address on Package Emails
Forum topic
OneSpan Sign
Hello, I'm looking for information around customizing the "From" email address within our Package email templates. Example: email.activate "from" : { "email" : "[email protected]", "display_name" : "e-SignLive" Background on our environment: We hav
Notary Handdrawn values question
Forum topic
OneSpan Sign
Guys, I am seeing some weird results when trying to change the notary capture signature. Can you please fill me in on each of these items and if they are working as intended. 1.
Get Packages with DRAFT Status
Forum topic
OneSpan Sign
Hi, I am trying to retrieve the packages which are in "DRAFT" status , below is API url. Below is my code that i am running, in the response it always returns only one package and that too with the status "COMPLETE" .
Create Package from Template
Forum topic
OneSpan Sign
Hi, I have a requirement where I have a template with placeholders for signers. I need to create a new package from this template and replace the signer Placeholders with actual signer info.
Documents Not showing up
Forum topic
OneSpan Sign
Hi, I'm integrating with the e-sign live api and have had some trouble with certain pdfs causing the signing ceremony to give me a blank page. After the package is created and a url is created the window appears blank. (Even the default-consent document won't show up).
Using WithADA() flag with On Premise solution 6.5
Forum topic
OneSpan Sign
Good Afternoon, My orginization is in the process of upgrading our On Premise ESignLive solution from 6.2 to 6.5.
Connecting to Sandbox
Forum topic
OneSpan Sign
Hi , I am able to connect to Sandbox from my personal laptop, while connecting from my office getting connection refused, do we need to enable open any specific port or modify any firewall settings? Could you please suggest? Error log: Caused by: org.apache.http.conn.HttpHostConnectExcept
Triggering email while creation of package
Forum topic
OneSpan Sign
Hi, I have requirement like while sending package creation request for in person now email triggering but i don't want to get any email for in person now so for this what changes are required in request json. Please share your thought on this. sample request is:: { "trashed": "true", "documen
Errors and Questions when using notifySigner method / email.notify template
Forum topic
OneSpan Sign
Hello! Thank you for reading my post. My understanding is that the notification email (email.notify) is the only email template that can be triggered programatically from the eSignLive system. I had a few questions on this functionality: Question 1.
Unable to retrieve package information
Forum topic
OneSpan Sign
Hi , I am trying to call the RETRIEVE INFORMATION ABOUT A PACKAGE api and getting the below error. Can you please let me know why i am seeing this error.