OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Text Extraction is creating an extra signature field
Forum topic
OneSpan Sign
I'm trying to send a document for signature using text extraction. It's working, but it's putting an extra signature field in the document that I don't want.
Signature Timestamp Questions
Forum topic
OneSpan Sign
Hi Q1: Regarding The feature where the DateTimestamp appear as a background image, is this configured per APIKEY at account set up?
Updating "SENT" to existing DRAFT Package
Forum topic
OneSpan Sign
Hi I'm trying to update the STATUS from "DRAFT" to "SENT" but getting an error. Here is my snippet...
SDK code for creating Notary transactions and adding Notary related fields.
Forum topic
OneSpan Sign
Hi Team, Could you please help us in getting the .NET SDK code to create a Notary enabled transaction and adding the associated fields like Notary seal, Notary expiry and other Notary-related fields. This request is from Otis-Elevator. Let me know if you have any questions. Thanks.
create package from already created template with sign field & assign to signer
Forum topic
OneSpan Sign
Hello, I want to create a package from an already created template with sign field & assign to the signer and show in an iframe to sign the fields. I am using PHP. I tried using simple web application PHP code given in the forum. but not working. Please help me with that.
Text Anchor field at left-top
Forum topic
OneSpan Sign
Hey team, We are using Text Anchor feature to extract fields. But there was one field that doesn't get the right position and show up at left-top corner of the page. Our .NET SDK version is 11.0, during package creation, we didn't receive any error. Please advise, Oliver
Find out if a Signer has opened an Email
Forum topic
OneSpan Sign
I hear from Account Reps at my Company that DocuSign has a feature that sends them an Email if the Signer has opened the Email sent to them by DocuSign. My ESign Customer Success Representative has informed my Colleague that ESign can do the same thing.
Customize the email’s FROM field
Forum topic
OneSpan Sign
Hello, Is there a way to customize the email’s FROM field? Right now, the field shows as: e-SignLive . I understand that the sender’s email address cannot be changed without using DKIM. But, how about changing the alias?
missing package details when search package.
Forum topic
OneSpan Sign
Hi there, I just start to use this function in our platform, and when I try to fetch all packages' info, I notice the response only contains 1 package details even the "count" value is 2. Could you pls help to check?
apex- sdk. Text tag getting shifted down on the signed document.
Forum topic
OneSpan Sign
Hello, We have integrated our salesforce application with onespan using APEX SDK for our e-signature use cases. We are using a text tag to capture signer's tax number : {{esl_TaxNumber:Signer1:textfield:value(""),size(160,22)}}