OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Combine signed document and evidence summary
Forum topic
OneSpan Sign
Is it possible to download the signed document and evidence summary PDF as a single PDF with the apex SDK?  Right now we get each file separately.  
API call to retrieve package documents
Forum topic
OneSpan Sign
Re API documentation I expect ALL documents associated with given Package will be returned in Zipfile from this call ->api/packages/{packageId}/documents/zip call
Send new document in existing package
Forum topic
OneSpan Sign
I'm trying to send a new document in a package that has the status: Draft But I get the error response
Registering New Document Programmatically in Salesforce
Forum topic
OneSpan Sign
We are implementing new functionality related to Proctors (document type) and we need to create a new declaration. In the process, created new Document_Proctor like Declaration_FYLSX, however we are facing issues with new document. This is in UAT.
Sending Signers a Copy of Signed Document
Forum topic
OneSpan Sign
I use the package creation document upload API to create a document for signature.
Set Owner on In-Person Documents
Forum topic
OneSpan Sign
I have the code working that sets the "sender" when the package is not in-person. But this code doesn't seem to work with in-person. All the in-person packages shows me (account owner) as the owner even when I set a different user as the sender.
ERROR: Cannot process document. Please make sure your document does not contain any embedded files.
Forum topic
OneSpan Sign
I'm new to OneSpan Sign ... just switched over from DocuSign.  Trying to send a large pdf but I am unable to download it without the ERROR:  Cannot process document. Please make sure your document does not contain any embedded files.
Error: Cannot process document. Please make sure your document does not contain any embedded files.
Forum topic
OneSpan Sign
I'm trying to upload the attached PDF as part of a template. When I do so, I get this error: Cannot process document. Please make sure your document does not contain any embedded files. Is there a way around this? Perhaps as a different file format?
ID Verification - Integration with Mobile Application
Forum topic
OneSpan Identity Verification
Dear Support Team,
The document failed to upload and may be locked. Please check the document and try again.
Forum topic
OneSpan Sign
Hello, I am trying to add a document to template, but getting below error. My document has text tags in it. Error: The document failed to upload and may be locked. Please check the document and try again.