OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Datetime offset when signing
Forum topic
OneSpan Sign
Guys, We just had an issue last night where it was December 22nd when a signer tried to sign a document. The stamp on the SMARTNOTE came out as December 23rd when it was clearly the 22nd.
Signed Document - Validation Error
Forum topic
OneSpan Sign
Hi Team, When we download signed documents from onespansign using REST API, after opening it, we can see  validation warning as "At least one signature has problem" (Please refer highlighted section from the attachment).
Enhance Signing Ceremony UX
Forum topic
OneSpan Sign
It would be extremely helpful to enhance the signing ceremony UX. Since it's the core component of an end-user, we would love to see enhancements to the UI/UX to make it a better/more intuitive experience. Below are a couple of items: 1.
Signing Ceremony Completed Date
Forum topic
OneSpan Sign
Hi, Is there a way to get the Completion date of a signing ceremony. I see that it is listed out in the evidence summary. Is it possible to get that using the JAVA SDK. Thanks, Sudhangi
Signing Ceremony Speed Issues
Forum topic
OneSpan Sign
Hi, We have eSignLive for both the web and mobile. We've noticed that loading the Signing Ceremony is taking a really long time to load, both in dev and production. Is there any performance update planned in the future? Thanks, Fernando
Clarification on signing statuses
Forum topic
OneSpan Sign
Can you confirm or correct my understanding of what each of these signing statuses we would receive actually mean please?
Signing with smart card
Forum topic
OneSpan Sign
Hi, when a smart card is used is the document also signed by a server certificate or something after all signers have signed? Also, how is non-repudiation retained when not using smart cards? Thanks, Jimmy
Authentication for signing url
Forum topic
OneSpan Sign
Does the signing url support authentication using SAML or some other means so that if someone gets access to the URL they wouldn't be able to use it without a valid token?
DOCUMENT_SIGNED push notification
Forum topic
OneSpan Sign
Hi See Attachment Here's the DOCUMENT_SIGNED push notification, I can't associate the sessionUser to either signer in the Package object returned from the SDK. (see the screen shot below, I have the signer Ids boxed in red) Is this a known bug with the push notification? Can this be fixed?
Embedded signing URL generation
Forum topic
OneSpan Sign
Hi I have been playing with embedded signing URL generations lately and originally learned from this blog post that " Once you’ve gotten an authentication token, the next step is to build the fol