OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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How to pass values when cloning template
Forum topic
OneSpan Sign
I'm using the POST /packages/{packageId}/clone API call to create package from template. The template has some fields added and I want to fill one of them so the signer will not be able to change it. Is it possible? And if yes, what parameters I need to pass in JSON payload to do so?
Service callback can't hit lower environment
Forum topic
OneSpan Sign
Hi All, We started implementing ESL in our company and we have two accounts, one is for production and the other used in lower environment, (dev and test), the problem is that, the sandbox cannot reach our REST service in test environment, (we did not test in production yet), it fails every time.
Sender Invites are not going out
Forum topic
OneSpan Sign
From apps.esignlive.com, I invited 5 people back to back. the first one send an email invite to the user, they accepted and got set up.
How to search DocumentPackage by attribute?
Forum topic
OneSpan Sign
Hi, I want to create empty packages with DRAFT status and one custom attribute (i.e internalID). DocumentPackage documentPackage = newPackageNamed("TEST_PACKAGE") .withAttributes(newDocumentPackageAttributes() .withAttribute("internalID", "123456"
HTML response instead of JSON
Forum topic
OneSpan Sign
Hi, One of our client reported this issue: They received the following HTML response to a request instead of the JSON payload they typically received. 405 Not Allowed 405 Not Allowed nginx/1.12.2
Restrict multiple uploads from attachment
Forum topic
OneSpan Sign
OneSpan recently implemented "Signers can now: (1) upload one or more supporting documents to a transaction before the transaction is completed; (2) upload multiple documents in a single attachment.".
Values being overriden when two tabs are open on apps.e-signlive.ca
Forum topic
OneSpan Sign
Hi Everyone, When you login to OneSpan, https://apps.e-signlive.ca/login, on two tabs using the same web browser, the data on one tab (such as callback url, or secret key) seems to become corrupted or changed by the other tab.
Archive mutiple packages
Forum topic
OneSpan Sign
Hi, we want to keep track of the transactions that has been completed, that's why we would like to archive the transactions we already have in our DB as completed. I would like to ask if there's a way to archive multiple transaction in a single API request.
Watermark and Printed Name Gone
Forum topic
OneSpan Sign
Recently we noticed the signatures on our documents no longer include the watermark and printed name. One example package is wGpuybDPEhS1c21qL4F_uCSi0WI=
Change Sender's Email and Address
Forum topic
OneSpan Sign
Hi There, In our application, we are using one particular email for communications and we want the emails that go from eSignLive to the customer using the same email.