453 results matched your search criteria
New Signing Experience Issue
Forum topic
OneSpan Sign
Is there a change in updatePackage call for new signing experience. I am able to generate the package and update the package with settings and roles from old signing experience account but same cannot be done with new signer experience account.
Role Issue in OneSpan
Forum topic
OneSpan Sign
I have got into a very weird scenario today. Using Apex SDK to create package in OneSpan. I have created a package in OS with placeholder1 assume roleId as 'ph01' and signer1 with roleid as 'signer01' 
Signing Ceremony Speed Issues
Forum topic
OneSpan Sign
Hi, We have eSignLive for both the web and mobile. We've noticed that loading the Signing Ceremony is taking a really long time to load, both in dev and production. Is there any performance update planned in the future? Thanks, Fernando
Mobile signing experience issue
Forum topic
OneSpan Sign
Guys, When we view a non required document on a pc or table, it allows the users to arrow past it. When we take that same loan and view it on our mobile phone, the user does not get the ability to arrow past it. They have to either accept it or decline it. Is this intended?
SDK version 11 issues
Forum topic
OneSpan Sign
Hi Silanis team- me again :) We just updated to the .NET SDK to version 11.0.0. Since then we are getting the following error: Could not create an authentication token for a signer. Exception: The remote server returned an error: (500) Internal Server Error.
Email Go to Documents button
Forum topic
OneSpan Sign
Is it possible to specify the url to a custom company page which contains the iframe signing ceremony? Also, is the signer notification email message/layout to sign a document customizable? Thanks!
Detect the event notifier when open the form in a new window instead of iFrame
Forum topic
OneSpan Sign
Hi, I want to open the signer form in a new window instead of loading it in an iFrame, how am I suppose to get the activity status in the original window? Thanks!
Did You Know - creating a Session Token using the signer's email address
Forum topic
OneSpan Sign
For integrated signing (e.g.
CreateSessionToken vs. GetSigningUrl
Forum topic
OneSpan Sign
Please explain the difference between SessionService.CreateSessionToken( ) and PackageService.GetSigningUrl( ). If I want to embed the signing ceremony in an iframe in a web app, which of those two methods should I use? Thanks,
Only render document to be signed inside iframe
Forum topic
OneSpan Sign
I would like to only display the document to be signed inside the iframe rendered on my side. How can I achive that? I have tried modifying ceremony settings but still I get a lot more elements. Thanks