316 results matched your search criteria
Retrieve Signer’s status (bounced email, opt-out, expired) through REST API
Forum topic
OneSpan Sign
Hi, How to retrieve the status of the signer using REST API? Especially for bounced email, opt-out and expired. Thanks
Need to pump the data to the document , signer will be manually done and upload the document with wet signature and change the status to complete in one span
Forum topic
OneSpan Sign
HI , I have a scenario like  1.upload the document in one span. 2. Pump the data to the document through one span. 3. No e-signature needed. 4. once data is pumped we will get manually sign from customers.
Status Codes in OpenApi schema should not be like 1XX, 2XX, 3XX, 4XX, 5XX
Forum topic
OneSpan Cloud Authentication
The current OpenAPI schema https://community.onespan.com/sites/default/files/interactive_api_references/tid-api_13022020_0.json contains the following status codes for resp
Updates to Package and Sender data
Forum topic
OneSpan Sign
Regarding Updates to Package data, there appears to be a date/time data field called "update".  The Package also seems to have a similar date/time data field called "update" for Sender info contained inside a Package.  Do these "update" fields get changed for any/all changes, or on
Package expired
Forum topic
OneSpan Sign
Hi, we found out that for some packages when it's in "DRAFT" status and package expiryDate passed, the package status becomes " EXPIRED", but some of them are stay as "DRAFT".
Questions: Adding KBA to our Integration
Forum topic
OneSpan Sign
We are an on prem installation running version 7.2.  We have integrated with OneSpan using the .Net SDK and we are looking to add KBA functionality to our integration.  We have some questions that we were hoping you could help answer:
"Could not retrieve the transaction summary" Error When Setting Up Reminders
Forum topic
OneSpan Sign
We are having an intermittent issue with our REST API client. Normally, it posts the signing package create request in DRAFT status, posts the request to add reminders then posts a request to put the request into SENT status.
GetGetSigningStatus REST and SDK giving different outputs for same input
Forum topic
OneSpan Sign
We are in process of changing OneSpan SDK to OneSpan REST   In SDK we are retrieving the status using GetSigningStatus(objPackageId, signerId, null) which giving us 'InActive' status as output.
Notifications and race conditions
Forum topic
OneSpan Sign
I am responding to certain inbound notification events (i.e. DOCUMENT_SIGNED and SIGNER_COMPLETE) by making outbound calls using the SDK.
E-sign Portal Display Issue
Forum topic
OneSpan Sign
We had over 20 packages in our e-sign portal that display as expired even though the package was already completed. Does anyone know why that is? The technician indicated that the packages were completed and that signers were not receiving expiring e-mails.