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OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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KBA failure max tries not being enforced. Signers never get locked

Forum topic

OneSpan Sign

We have set up our account with maximum allowed KBA failures = 3 but ESL is allowing seemingly unlimited invalid retries. So, signers never get locked and the KBA_FAILURE and SIGNER_LOCKED emails and callback notifications don't get sent.

OneSpan Sign Callback failed

Forum topic

OneSpan Sign

Hello, We have an azure function setup to listen to onespan callbacks which works great nearly all the time, but on the rare occasion we get a failed callback. I supposed there is a number of reasons that could happen. In this specific case the error indicates a timeout exception.

Mouse capture error

Forum topic

OneSpan Sign

Hello, would help me understand what I'm doing wrong ? The method is called in package creation process. In the following are the values for Mobile signature method compare with Mouse capture. I don't see any problem for Mobile signature. // Mobile signature - Error response String response = clie

Missing fields

Forum topic

OneSpan Sign

Hello all, Thank you for the good forum, and your help here! I'm trying to integrate our systems with you, and I'm sending a JSON object trying to clone a template with 1 pdf document inside, but by some reason all the fields are not listed. First thing I've noticed is that when you create the packa

Completing text boxes AND signature in one document?

Forum topic

OneSpan Sign

When I send a document for completion and signature, they are seeing the colorful blue box directing them to sign the document but are overlooking the text boxes that also need to be completed in the same document.

Challenges with Cloud Solutions and OneSpan – Any Advice?

Forum topic

OneSpan Cloud Authentication

Hi everyone,

Possible to skip the ESign Disclosures and Consent

Forum topic

OneSpan Sign

Hello, We found an issue with the iOS SDK that sometimes the SDK skip the ESign Disclosures and Consent document and skip directly to the contract.

Translations for Electronic Disclosures and Signatures Consent document

Forum topic

OneSpan Sign

Hello, How can we "select" via API the proper translation of Electronic Disclosures and Signatures Consent document? Best regards