1357 results matched your search criteria
Choose to Decline to Sign
Forum topic
OneSpan Sign
I have set up the option for signers to have the option to decline, but I do not see this when we test it. Occasionally, a document is forwarded for signature, but the final approver does not want it signed for various reasons.
Resending a Signing Invitation doesn't work
Forum topic
OneSpan Sign
Hi, resending a signing invitation doesn't work. Not in the Sandbox and also not from the Web UI. I actually don't believe I am making a mistake using both. Maybe the problem is in our package coding, wich however works fine with all other REST APIs we are using.
Imprint Fields and Layouts
Forum topic
OneSpan Sign
Hey!
Extraction and SignatureDate
Forum topic
OneSpan Sign
Hi, I'm trying to have my signature field and the date extracted from my PDF document.
Event Notification for email blocked
Forum topic
OneSpan Sign
It seems that there is no event notification for when an email is blocked. Say an email is used multiple times for a signer and that email bounces. Eventually it gets caught by OneSpan and is now "blocked" if that email is again used for a signer.
Does ESL Print Driver work with a Web Proxy?
Forum topic
OneSpan Sign
Question asked by a customer: Does ESL Print Driver work with a Web Proxy? We use a web proxy to filter out bad web sites when connecting to external sites (not to be confused with their proxy product). Is there a way to configure the driver with a Web Proxy address and port?
Notifications (auto and manual)
Forum topic
OneSpan Sign
Hi Silanis team- I have a Sandbox account with notifications disabled. The way we create packages is one document at a time. We need to "activate" / Send the package after each document is added (we do not know how many total docs we'll receive).
meaning of ese_document_texttag_extract_needed attribute
Forum topic
OneSpan Sign
Hi, We're investigating a production issue where some packages are not completing, even though they appear to be complete. They return a status of "SIGNING_COMPLETED" when queried via the REST API.
Removing role programmatically from template results in "Cannot send package without approvals"
Forum topic
OneSpan Sign
Hi, Currently using APEX SDK to retrieve a template from OneSpanSign, then removing roles from the template as needed, if the number of signers change. I've currently defined 2 roles on the template, and am trying the scenario where only 1 is needed. 
HTML response instead of JSON
Forum topic
OneSpan Sign
Hi, One of our client reported this issue: They received the following HTML response to a request instead of the JSON payload they typically received. 405 Not Allowed 405 Not Allowed nginx/1.12.2