OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Document Visibility on closed transaction
Forum topic
OneSpan Sign
Hi everybody!
Package Expiration Dates
Forum topic
OneSpan Sign
I'm looking for more information on the expiration date. Can you tell me how the date and time is stored on your end? And then what is checked when the expired callback event is sent? I would like to set it to expire today, but I get an error message saying the date must be in the future.
Questions about flow of accessibility enabled signing sessions
Forum topic
OneSpan Sign
Good Morning, I am currently in the process of making modifications to exsiting signing ceremonies in order to use the WithAda() Flag and make the documents readable by software such as the JAWS reader.
Sandbox Issues
Forum topic
OneSpan Sign
Guys, I sent this to support yesterday but have not heard back from them as of yet. Case Number: CS0005490 I am having the same issue with two packages that are up in the sandbox right now. I am not able to accept the Default Consent document on any signer.
What is the Data Type of the Package Id?
Forum topic
OneSpan Sign
Is there a certain data type you are using to generate the Package Ids for packages? I would like to reference the package id.
What is the Data Type of the Package Id?
Forum topic
OneSpan Sign
Is there a certain data type you are using to generate the Package Ids for packages? I would like to reference the package id.
Cannot send package without approvals
Forum topic
OneSpan Sign
Hi, I am getting below error while creating the package
Unable to add specific documents to a package
Forum topic
OneSpan Sign
We have been using oneSpan for around 2 years now and we weren't facing any issues with adding documents to a package but recently when we're trying to add certain pdfs, we are getting an error - "The number of Pre-Verify results does not match the number of documents that were sent for verificat
Remove default disclosure electronic signatures document while creating new doc
Forum topic
OneSpan Sign
Hello, I am using PHP REST API. First i create draft package, then upload form with data, and then publish it. But there is disclosure electronic signatures document get created.
Signing Session in iFrame Error
Forum topic
OneSpan Sign
After creating a package, I get the session token for that package, and return the access signing URL which I pass to an iframe. The ceremony comes up but with this error at the top in a red box: “Unexpected error. We apologize for any inconvenience this may have caused you, please try again.