OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

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Signer email link does not open document - specified package does not exist
Forum topic
OneSpan Sign
First time using the API. I have a document with 2 signers, and the first signer receives the email from OneSpan indicating the need to sign, with a 'GO TO DOCUMENTS' button in the email. But clicking on the link opens a page that only states:
Customizing the Designer View programmaticaly
Forum topic
OneSpan Sign
In the same way as we can programmatically configure the Signing Ceremony via SDK (http://docs.esignlive.com/content/c_integrator_s_guide/sdk/k_customization/customizing_the_signing_cermony.htm) , we need to be able to customise the Designer View on a package by package basis. Currently this is pos
Create Movable signature block.
Forum topic
OneSpan Sign
Hello Team, I am using "https://sandbox.esignlive.com/api/packages/" to create request on EsignLive. after successful call we received email from eSignLive to sign this document we open email to sign this document. then we have requirement from client to move our signatory box which we set using
Error calling GetSigningUrl()
Forum topic
OneSpan Sign
Hi, I am trying to get a signing url for a package and get this error: Could not get a signing url. Exception: Unexpected character encountered while parsing value: . Path '', line 0, position 0. Unexpected character encountered while parsing value: .
PDF signature
Forum topic
OneSpan Sign
Hello, I have run into some problems signing PDFs: 1- I was trying to have multiple signature on the same document for the same email and I was not able to do that.
Howto capture the events of signing complete/opt-out in native webview iOS
Forum topic
OneSpan Sign
Hi, In our native iOS app (Swift), we get signing sessionToken from our own endpoint, and then launch webview with the URL like: https://sandbox.e-signlive.ca/access?sessionToken={sessionToken} for signing ceremony.
eSignLive Sandbox Continue button not showing
Forum topic
OneSpan Sign
Hi Duo, From last two days we are facing issue while first signer complete the signing.
Modifying Handover URLs after package creation
Forum topic
OneSpan Sign
Is it possible to update the handover urls everytime a different user accesses the package? We have users who will access the document via sa personalised URL and we are hoping that after signing it would navigate them back to their personal url.
Get URL after designer send
Forum topic
OneSpan Sign
We are embedding the designer in an iframe.  After the user clicks "Send to Sign" the package moves to in-progress status. We prevent OneSpan from sending the message; rather we send the URL via Salesforce.  What is the best practice to request a new URL to send via Salesforce?
My Account - Signature
Forum topic
OneSpan Sign
Can I ask how I can apply my signature to documents I send out for signing?