212 results matched your search criteria
Package status is 'InProgress' after signing all documents
Forum topic
OneSpan Sign
Hello, I could see the package is still in progress even though all the signers have completed signing all the documents. We couldn't understand why it happened. Could you please help me out with this. packageid: "RhfCTrfhhO1UKS2A1rQU6FFto_8=" Thanks, Sushma
Error 403 when updating a package
Forum topic
OneSpan Sign
Hi ! I'm trying to update a package and replace the pdf document in it, but I get this error : Unable to update package settings. Exception: Le serveur distant a retourné une erreur : (403) Interdit. HTTP PUT on URI https://sandbox.esignlive.com/api/packages/-bANyCo4NvqdgiEPNbMG2tLdaRE=.
add a field onto an existing package id
Forum topic
OneSpan Sign
Hello. I am new to using Onespan Sign API. I am using Rest API and Postman to enter and execute the code. Please see the below code. I am trying to add a field onto an existing package id. I have included the details below. How do I add a field to a Onespan Package?
Add document to existing package
Forum topic
OneSpan Sign
I was trying to add a new document to existing package and got the following error Cannot edit or delete package.","name":"Access Denied"
Multi-signer package fails to return EXPIRED status after expiry datetime
Forum topic
OneSpan Sign
We create a package where Primary and Secondary signers are both true We set the expiry datetime for 1 hour when we create the package We process the package, then send the uploaded documents to OneSpan to sign the documents.
Single package || Multiple signers || Anyone can sign
Forum topic
OneSpan Sign
Hi, Is it possible to have multiple signers for a single document and if any one of the signer's signs it, it should be in completed status? Thanks in advance. Lakhan.
Report which provides status of required signatures per package
Forum topic
OneSpan Sign
Hi there, In order for a sender to get a very quick view of who has signed and who still has to sign is now only available through the evidence summary.
Unable to add signer to existing package
Forum topic
OneSpan Sign
We are trying to add signers to the package that was already sent through the API and keep getting the following exception: com.silanis.esl.sdk.internal.EslServerException: Could not add signer.
Form field overridden after signing and confirming the package
Forum topic
OneSpan Sign
We are facing this issue intermittently in production. We have a grid on our template which includes set of `Country Code` and `Phone Number` fields. 
Trying to pull Packages from ESign regardless of Status
Forum topic
OneSpan Sign
I have a Dynamics CRM which matches the Statuses of the ESign Packages and I need to reconcile them. Right now there are 28 Transaction in my Inbox, 16 Documents in Draft, 0 Archived and 29 in Trash. That's 73 Transactions total.