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Why the owner of the account becomes a signer in a package using API ?
Forum topic
OneSpan Sign
Hi, We are noticing a surprising behavior when using the REST API to create a package, compared to a package created using the UI. When we use your quick start "Create and send a package" (https://developer.esignlive.com/guides/quick-start/creating-and-sending-a-package-java/), we should have only
Need to be extend package expiry date of packages for counter signers.
Forum topic
OneSpan Sign
Please find following requirement condition-1: We have three signers, need to be signed. condition-2: if signer one and signer two had signed and signer three not yet signed, if the package going to be expired in one day then we need to extend it. This applies to all the packages which will meet t
eSignLive modal window is showing empty in Chrome browser of IOS Device
Forum topic
OneSpan Sign
Hi, We are using the REST API service for eSignLive Integration. Observed that, sign navigation is not being displayed for IOS Device in Safari browser and received the update that this is known issue and will be addressed in Q4 .
Setting e-signlive iframe's height same as the height of browser's viewport
Forum topic
OneSpan Sign
We are seeing browser's vertical scrollbar on some devisces with smaller screen size as a result the signature navigator becomes invisible (goes below the fold) plus extra scrollbar is creating confusing for users since iframe already contains a separate scrollbar.
Can I move a Package out of Draft Status without re-sending the Package?
Forum topic
OneSpan Sign
Here is the scenario. I need to change the Expiration Date of several packages that are about to expire out 30 Days.
Designer view redirect when done
Forum topic
OneSpan Sign
Hi,
Cannot view Package when getting a package using the owner API Key
Forum topic
OneSpan Sign
Hi,   I been trying to get status' for my packages, but i am hitting a wall. I am running the following using the owner API Key and attempting to retrieve packages that are owned by a separate sender: /api/packages/:packageId
Warnings for required fields
Forum topic
OneSpan Sign
Received feedback from an office:
Changing the Expiration Date after a Customer has signed but before we Sign
Forum topic
OneSpan Sign
We would like to give the customer 15 days to sign the Document but then after they have signed to reset the Expiration Date to 90 days for us to counter-sign. In our business, the signature for a customer signifies that we will begin building the Fiber from our location to the customer site.
How to handle smaller text fields when viewing on a mobile device?
Forum topic
OneSpan Sign
I have a particular document/form that has a few different fields which are of a small size, namely: date, year and state.