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JavaScript Event Notifier - Document Navigation question
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OneSpan Sign
Hello! I also have a question regarding the JavaScript Event Notifier. In this link: https://docs.esignlive.com/content/c_integrator_s_guide/event_notifier/event_notifier.htm ...
Unable to create a package from a template
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OneSpan Sign
Hi! (I am reposting as for some reason my post was deleted) I a not able to create a package from a template as I receive the following error message : Could not create a package from template. Exception: The remote server returned an error: (500) Internal Server Error.
SMS Authentication Service
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OneSpan Sign
Hi Duo, Hope you are doing well! I have a few questions about the SMS Authentication Service update that we received through the OSS Service Notification system.
Uploading multiple documents simultaneously using "files[]"
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OneSpan Sign
Hi, I am attempting to create a package with multiple documents using the "files[]" multipart form field, but I always get back this message: { "messageKey": "error.validation.package.wrongNumberOfFiles", "technical": "Number of uploaded files does not match number of documents specified i
Received [401, Unauthorized] response
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OneSpan Sign
Hi, I am receiving the error [401, Unauthorized] response when creating a package with JavaSDK.
CheckBox Inject Field
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OneSpan Sign
Hello, I inject a CheckBox with 'X', while signing, getting this message 'Form is inComplete'. Please provide help about this issue. Thanks
Receiving Error "Number of uploaded files does not match number of documents specified in package."
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OneSpan Sign
I am trying to create a package and upload a document but I only get the error message "Number of uploaded files does not match number of documents specified in package."  I have looked through the API and other posts about this error message.  I have even tried to use the exact configu
Using API key to archive transactions
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We are having issues using the API key to archive messages.  We are getting a 403 error.  I removed the URL/and package number, but you can see the error below.
Users and Roles
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Hi!  We have some roles in our account for control access management. We want the ability for designated user (Roles & Permission) to be able to access and download the evidence summary for ALL completed packages.
Document could not be flattened ??
Forum topic
OneSpan Sign
Hi! When sending some eSignLive packages (.NET SDK), here is the error message I receive for some of the packages I send (it works for others :-S) What does it mean that my document could not be flattened ?