OneSpan Introduces DigipassONE, Bringing a Unified Platform Approach to Authentication Modernization
A new authentication platform helps financial institutions support diverse customer authentication preferences while modernizing at their own pace Learn More

319 results matched your search criteria
404 Not Found Error with Two Signers
Forum topic
OneSpan Sign
When we have a package that has two signers and one signer has completed signing and the other is still pending, when we perform a check status, we are getting the following error. Could not get signing status. Exception: The remote server returned an error: (404) Not Found.
Email bounce, PIN lockout status availabe for each Signer
Forum topic
OneSpan Sign
Based on past investigation and a recent onespan posting it appears callbacks remain the only way to get email bounce back, and pin lockout notification. This information would be beneficial via the APIs. If reluctant to have it be in the signer status... as signature pending is considered valid...
How to get current status of a transaction (package) ?
Forum topic
OneSpan Sign
Hi, Is there any REST API for getting a current status of a particular transaction in esignlive account. Thanks, Kartee
Getting documentid for SIGNED document into Notification
Forum topic
OneSpan Sign
We currently received notifications when the package is completed "PACKAGE_COMPLETE" however the documentid property is null. 
Retrieve Signer’s status (bounced email, opt-out, expired) through REST API
Forum topic
OneSpan Sign
Hi, How to retrieve the status of the signer using REST API? Especially for bounced email, opt-out and expired. Thanks
Issue with Package creation usinf Salesforce Apex Rest API
Forum topic
OneSpan Sign
I am creating a package with a pdf file and JSON Payload with Package status as 'SENT'. It is creating the Packae successfully in Postman. But when I used the same file and JSON payload in the Apex class and posted the API it gave the response as a BAD request.
Download documents
Forum topic
OneSpan Sign
I have a question, when I did this tutorial check package status and download files , an
signer can not cancel for the Confirm dialog, always Accept
Forum topic
OneSpan Sign
when signer clicked on the 'Click to Sign" , the status changes to 'Accepted', even when he click "Cancel", it is still Accept
Error updating package status to OPTED_OUT
Forum topic
OneSpan Sign
Hi Team,  
Webhook
Forum topic
OneSpan Sign
is there any api to get the status of the signing ceremony like whether the signer signed or not kind of web hook ?