318 results matched your search criteria
Could not create a session token for signer
Forum topic
OneSpan Sign
When trying to create a signing URL in an In Person signing scenario, I am getting the following error when trying to retrieve the SessionToken to use with the URL. SessionToken sessionToken = eslClientWithHttpProxy.getSessionService().createSessionToken(packageId, signerId); I have val
Error retrieving Designer view with sender account in package
Forum topic
OneSpan Sign
I'm trying to load the classic Ui designer view in an iFrame. I have changed the way I'm creating the package to include a sender account.
Failed to retrieve Session
Forum topic
OneSpan Sign
Receiving this error as we just switched our app over from sandbox to production.
Acquiring the Authentication Token
Forum topic
OneSpan Sign
I'm trying to get the Authentication token with the following code, however its return error "The remote server returned an error: (405) Method Not Allowed." string url = "https://sandbox.esignlive.com/api/authenticationTokens"; string apiKey = "WXNKRk9vb*****************";
e-SignLive Callback failed.
Forum topic
OneSpan Sign
Hello, Our network admins moved our DNS servers yesterday and this morning our esign callback is failing. Failed to communicate with the callback server. URL: https://URL.in.question/Esign/EsignComplete.aspx Payload: {"@class":"com.silanis.esl.packages.event.ESLProcessEvent","name":"PACKAGE_COMPLE
ID Verification - Integration with Mobile Application
Forum topic
OneSpan Identity Verification
Dear Support Team,
Download jpegs of Validation Failed applications
Forum topic
OneSpan Identity Verification
Hi When we run {{baseUrl}}/api/transaction/{{transactionID}}/verification and get the reasons for failure, there are the URLs in the response that point to the jpegs of the submitted ID and selfies. Is there a way for us to download these?  The URL begins like below
disabling the Signer email
Forum topic
OneSpan Sign
Hi, We are using the following API to retrieve the signer signing url GET /packages/{packageId}/roles/{roleId}/signingUrl We are controlling the signing process from within our host application by providing the signing url to the signer as an iframe within our application.
F5 or refresh page gives a token error when using an Iframe with a one span URL
Forum topic
OneSpan Sign
One of our customer is using a Iframe with one span sign URL embedded in .net 5 mvc web application. The problem is that if a user refresh the page they get an error access unauthorized your authentication token is incorrect. "Accès non autorisé.
iFrame in Chrome
Forum topic
OneSpan Sign
When accessing a session URL, I can see that eSignLive returns a few 302s and the browser does some redirects. For whatever reason, Chrome cancels one of these redirects when it's in an iFrame (https://sandbox.e-signlive.com/packages/{packageId}/sign).