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Interesting behavior when adding positionally extracted field
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OneSpan Sign
Hello, We are still using the classic signer UI and have a question.
USe of WithAda() flag on packages with multiple signers
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OneSpan Sign
Good Afternoon, i am currently in the process of updating one of our Applications to include ADA functionality. This application is pointed at the cloud implementation.
Update one field while approving document
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OneSpan Sign
Hi ,We have used Rest API to integrate with Onespan. We create transactions from template.
missing package details when search package.
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OneSpan Sign
Hi there, I just start to use this function in our platform, and when I try to fetch all packages' info, I notice the response only contains 1 package details even the "count" value is 2. Could you pls help to check?
How to indicate, via API, where on a PDF customer should sign ?
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OneSpan Sign
Hi There, I am a newbie to eSignLive and is doing some research to see how we can improve our sales process. Our system currently generates contracts (PDF) dynamically and then email it to customer for signature. I know that through the eSignLive portal, I can mark up where in the PDF contract cu
Zooming on mobile make the capture signature area too big.
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OneSpan Sign
 I found an issue with the signature box on mobile (I have attached a video).  Environment: Safari, iPhone12  Step to reproduce
Flattening removes signatures
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OneSpan Sign
Did something with the last release change regarding the signed pdfs?  We have an application that uses itext to merge all our signed pdfs together into one pdf and we flatten them as we do the merging.  Ever since the last release, flattening them removes all of the signatures.  I
Custom ID Format
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OneSpan Sign
Hello, Can't seem to find the documentation that I swear I saw at one point that said the ID fields must meet certain criteria? Am I crazy?
Email delivery status?
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OneSpan Sign
In doing some testing in my sandbox, I noted that if I submit a package with a signer with an invalid email address, early the next morning I got a delivery failure notification to my email inbox. I'm curious if there is a way to actively monitor email delivery status via the API?
DOCUMENT_SIGNED push notification
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OneSpan Sign
Hi See Attachment Here's the DOCUMENT_SIGNED push notification, I can't associate the sessionUser to either signer in the Package object returned from the SDK. (see the screen shot below, I have the signer Ids boxed in red) Is this a known bug with the push notification? Can this be fixed?