541 results matched your search criteria
Received email bounce event for valid email id, is there any restriction on some domains?
Forum topic
OneSpan Sign
Hi Team, Received callback event 'EMAIL_BOUNCE' for domain  'fgtb.be'. but BP is claiming that it is a valid customer email id, Are there any restrictions on some domains? is there any way to validate the email id?  
Stop the file upload notification emails.
Forum topic
OneSpan Sign
Hello, We have integrated our salesforce application with onespan using APEX SDK.
Send Invitation Email To Package Owner
Forum topic
OneSpan Sign
Hello, We found that once a package was created, all signers will receive an invitation email including the link to Signing Ceremony, but not the package owner. Is there any way to send the same email to sender also? Thanks in advance!
Get Sender Email by API KEY
Forum topic
OneSpan Sign
Hi team, Our client has a question that if they have an API Key, how they can know which email is associated to this API Key? Please advise if you need any further information. Thanks,
Email Notification Requests/Complete to Sign
Forum topic
OneSpan Sign
Through the REST API, make the email notifications configurable much like configuring the signing ceremony layout on a package by package basis. The user experience can be somewhat confusing when one completes a sign ceremony online and then receives an email requesting a signature.
Logo Header & Footer email templates
Forum topic
OneSpan Sign
In your email templates am I able to place our company logo and footer information?
how to get email in french locale
Forum topic
OneSpan Sign
Hi, I tried to get email in French locale, but it seems not successful for me. I create package via API, in the package level, locale=fr, in the signer levle, locale =fr as well, but I still don't get email in French.
Removing Silanis Disclaimers from Emails
Forum topic
OneSpan Sign
There is a disclaimer at the base of the silanis E-Sign emails. Is there a good way to remove that via a flag in the API? Attached is an image. Thanks!
email template BCC'd getting full
Forum topic
OneSpan Sign
Has anyone experienced issues whereby the sender starts receiving messages that the signers email address may be wrong and it is somehow related to the how the emails are managed / archived.  It appears the email address box is full.
update email after signing started
Forum topic
OneSpan Sign
Hi,   I saw one post in the forum, and saying after signing started, not able to update the signer's email address. but I tried it with SDK call and it seems works for me. anything I missed? thanks, Cindy