53 results matched your search criteria
Multiple Admin Accounts causing confusion
Forum topic
OneSpan Sign
Hello,  Our organization was recently setup with a Sandbox and Production account, and 3 Admin accounts in each environment. 
Insufficient Privileges error in Salesforce when anyone who is not Onespan sandbox owner tries to view transaction record
Forum topic
OneSpan Sign
Hey,So when I use OneSpan sign as myself (connected user to onespan in Salesforce under admin tab) I have no issues. But if I have another admin who has same permissions try to view a transaction record they get the Insufficient Privileges error. Any idea why this is happening?
Enabling admin to see all sender transactions
Forum topic
OneSpan Sign
We would like to have multiple senders creating and sending transaction.
SMS phone number recorded in the package details
Forum topic
OneSpan Sign
Hi,
How to put my company logo in Email notification and content of email
Forum topic
OneSpan Sign
Hi , How to put my company logo in Email notification and contents of email. is there any admin setting? Thanks
Updating package
Forum topic
OneSpan Sign
I am trying to update an exciting package that is already on draft mode. especially roles on that package.
Manager Dasboard Overview
Forum topic
OneSpan Sign
Hi, We would like to request the option to grant managers and admins the ability to view all transactions per account, without having to set up delegation.
Is there any issue with Event Notifications in Sandbox today?
Forum topic
OneSpan Sign
https://sandbox.e-signlive.ca/a/admin/eventnotification   Getting error for all our sandbox (Invalid JSON.) and callback URL is Empty PFA
Change Signer after first signer has signed
Forum topic
OneSpan Sign
Hello, So in our flow the following happens. Customer signs admin reviews the signature and assigns a sales rep to counter sign the document. How can I update the signer after the customer has signed? Thanks
Accessibility transaction
Forum topic
OneSpan Sign
Hi,