33 results matched your search criteria
Forum topic
OneSpan Sign
Hello,
I am looking through the Java SDK for a way to programmatically lock a signer, I've attempted to use the PackageService.updateSigner() method but found that it won't update the locked flag on the sender object.
Forum topic
OneSpan Sign
Is it possible to get the 'locked' status of a signer by using GetSigningStatus(). Currently, the returned status is 'pending', even though the user was locked.
I'm aware there's a callback that can be used, but using GetSigningStatus() flows better with our current code base.
Forum topic
OneSpan Sign
I'd like to know how to check if a signer is locked via JAVA SDK?
Thanks,
Wendy
Forum topic
OneSpan Sign
Hi,
We've discovered some behaviour that seems strange/inconsistent to our team. It may just be a case of not understanding the APIs properly, but either way hopefully you can help us out.
Our application supports both remote and in-person signing.
Forum topic
OneSpan Sign
We have set up our account with maximum allowed KBA failures = 3 but ESL is allowing seemingly unlimited invalid retries. So, signers never get locked and the KBA_FAILURE and SIGNER_LOCKED emails and callback notifications don't get sent.
Forum topic
OneSpan Sign
We are wondering if we are able to simulate the "CanChangeSigner" functionality using API/SDK calls after the signing process has started. Here is the process we're considering implementing at some point:
Forum topic
OneSpan Sign
Hi
https://developer.esignlive.com/forums/topic/kba-failure-max-tries-not-being-enforced-signers-never-get-locked/
Is the signer locked out for all packages or only one package he failed to answer the questions for?
Forum topic
OneSpan Sign
I have a package that was sent out for signing and was completed successfully. The member is now trying to access the documents to review for their records and have input their Q&A incorrectly too many times. When I open my OneSpan Inbox and look into this package, this signer sho
Forum topic
OneSpan Sign
How to exclude Lock user from Signer/receipient search List - I am getting search result even if esign sender/account in Locked status? How can i make sure only Active status users list should be displayed and available for selection?
Below REST command get executed -