645 results matched your search criteria
We're sometimes receiving a 'Failed to validate token.' error
Forum topic
OneSpan Sign
We're using OneSpanSDK to generate e-signatures for clients, we're maybe generating ~800 per day. Every now and again a client will receive an Unauthorized Access Failed to validate token.
Resend completion email to customer
Forum topic
OneSpan Sign
Hi, Is there an API for re-sending the signing completion email to the signers?  The email with a link to download the completed documents.  Thanks!
What is the difference between email.notify.mobile and email.notify
Forum topic
OneSpan Sign
Hi, email.notify.mobile This template sends a signer an email with a link that can be used to capture their signature on a mobile device
Email language issue
Forum topic
OneSpan Sign
Hi, We're experiencing an issue with our Email sent from OneSpan where we select the package's language as French, the signer's language as french, but they receive it in English.
Can I move a Package out of Draft Status without re-sending the Package?
Forum topic
OneSpan Sign
Here is the scenario. I need to change the Expiration Date of several packages that are about to expire out 30 Days.
Customizing the "someone has added you as a Signer" Email
Forum topic
OneSpan Sign
Hello, Is there a way to add some customization to the email that comes from eSign live to notify people that they need to sign a package?
Keeping separate staging sandbox and production account
Forum topic
OneSpan Sign
What is the recommended way to be able to rapidly develop and iterate on a series of forms we're using for application integration, then be able to deploy them to a production instance? I tried the tool recommended by OneSpan's phone support at https://developer.esignlive.com/code-share/esignlive-c
activate email sent to client
Forum topic
OneSpan Sign
Hi, I have a scenario for a package with 1 document and 2 signers, only 1 signer required to sign the document. when this package sent , both of the signers received the activate email (1 signer for signing, and another signer just review - no  signature required. 
resending form
Forum topic
OneSpan Sign
If a client makes a mistake on a form and needs to fix a custom field.
Signer email link does not open document - specified package does not exist
Forum topic
OneSpan Sign
First time using the API. I have a document with 2 signers, and the first signer receives the email from OneSpan indicating the need to sign, with a 'GO TO DOCUMENTS' button in the email. But clicking on the link opens a page that only states: