We constantly adhere to best practices and industry standards to avoid our security software products being mistakenly identified as a thread by third-party software. Nonetheless, antivirus and antimalware software can interfere with OneSpan Authentication Server and prevent it from working correctly.

To circumvent or prevent issues, add the following items to the exclusion list of your antivirus application:

• %PROGRAMFILES%\VASCO\IDENTIKEY Authentication Server\bin\ikeyserver.exe
• %PROGRAMFILES%\VASCO\IDENTIKEY Authentication Server\bin\mdcserver.exe
• %PROGRAMFILES%\VASCO\Data Migration Tool 3.26\bin\dmt.exe (if you are using Data Migration Tool)

Although these processes should be excluded from real-time scanning, we highly recommend to scan them regularly using scheduled scans during off-peak time windows.

When you install the embedded MariaDB database, the setup automatically installs the DBeaver database tool. DBeaver is a free multi-platform database tool to help database administrators with administrative DB management tasks on the OneSpan Authentication Server database. Note that DBeaver is installed for convenience reasons only and is not a vital component for OneSpan Authentication Server to work properly.

If you prefer another database tool or do not want to use DBeaver for another reason, you can safely remove the DBeaver tool from the system.

• With the Control Panel, usually via Start > Control Panel > Programs and Features.

  The uninstallation leaves no Registry settings behind.

Consider a backup strategy to be put in place for files which will require backing up.

For more information, refer to the OneSpan Authentication Server Administrator Guide.

When you copy, migrate, or back up encrypted database files, ensure that you also back up the encryption key (and/or the optional password key). Otherwise, you will not be able to read the data afterward, as it will be encrypted.

The instructions for configuring additional instances of OneSpan Authentication Server are similar to those of setting up the first instance. However, the following settings will be overwritten when replication is set up:

• Master domain
• User ID/domain name conversion

Each additional OneSpan Authentication Server instance requires a separate license key.

Replication may be required between several OneSpan Authentication Server instances.

For more information, refer to the OneSpan Authentication Server Administrator Guide.