Various buttons are available to view different elements. The majority of the elements accessed via these buttons are view-only elements and serve to display information.

Any grid that contains data, e.g. My Alerts, can be configured to display its data as required with the Edit button. This is useful when for instance a table contains too many columns to fit the screen: you can hide columns you currently do not need displayed by configuring the view with the Edit button. These view configurations are stored in an .xml file on the IIS server where Risk Analytics Presentation Service is running; the .xml file is imported into Risk Analytics Presentation Service. With this feature the configured views are stored for every logged-in user, so every user with the corresponding administrative rights can customize these views.

The following are the most frequently used Customer buttons:

• Customer Case Management

  This button is available in SUPERVISE & INVESTIGATE > Risk & Relationship Management > Alerts, when selecting the Oldest or Newest hyperlink in Alert And Rule Match, or in any results of a searches executed via the navigation pane. Clicking this button will display the Customer Case Management accordion in the dashboard of the relevant record. This view shows the matched rules Rules are used to define sets of criteria to verify if an event (transaction and non-monetary event) matches any fraudulent behavior. If an event matches a previously defined rule, an alert can be raised. and status information; it also displays the rule status, and shows if any rule for the selected record has already been processed, i.e. if it has been completed, deleted, if it is locked (i.e. being processed by another user) etc.

  This view only displays data if an event has matched a rule.

  The content displayed here varies, depending on the level where the button is clicked. Clicking the button in a higher level will also include history items from the lower levels; clicking for instance View Customer Cases in the Relationship level will also include items for the Account level (see Data in Risk Analytics: relationship hierarchy for an illustration of the hierarchy levels). Every event attached to this level that matches a rule will be displayed here.

  You can also lock a record via this view by clicking on the hyperlink of the alert record ID.

• Customer Event History

  This button is available in the SUPERVISE & INVESTIGATE > Risk & Relationship Management > Alerts main dashboard, when selecting the Oldest or Newest hyperlink in Alert And Rule Match, or in any results of a searches executed via the navigation pane. Clicking this button will display the Customer Event History accordion in the dashboard of the relevant record. The dashboard also displays if a memo for the relevant record has been entered, including the memo details: the person who left the memo, the date of the memo, and the memo content.

  Memos are organized in bottom-up order, i.e. memos added in the lowest hierarchy level can be seen up to the highest level of that hierarchy, but NOT vice versa! Memos cannot be deleted!