PDF still editable after the sender downloads?
Friday, June 18, 2021 at 03:07pmI have a PDF that has a number of editable fields, when the signer completes signing the fields are no longer editable but when the sender downloads the signed document it is still editable.
Lori
Reply to: PDF still editable after the sender downloads?
Friday, June 18, 2021 at 03:41pmHi Lori,
If the transaction was created in Sandbox environment, could you send an example to [email protected], which was downloaded by sender and the PDF form is still editable?
Duo
Duo Liang OneSpan Evangelism and Partner Integrations Developer
Reply to: PDF still editable after the sender downloads?
Friday, June 18, 2021 at 05:01pmHere is the package ID - /MqL2ltQf7AMUABtu-1_m40dgrts=
Attached is the downloaded doc that shows the PDF is still editable.
I did this in CA Sandbox.
Reply to: PDF still editable after the sender downloads?
Monday, June 21, 2021 at 09:28amHi Lori,
Thanks for reporting this to us! It's a known issue and R&D team is currently investigating the cause of the issue. If you preferred, you can still raise it to support team with the package ID and the sample files, in order to keep your request on record.
Duo
Duo Liang OneSpan Evangelism and Partner Integrations Developer