Error while adding document to existing package.
Friday, November 3, 2017 at 02:23amTeam
We are experiencing intermittent issue while adding document to existing package. Please let us know why this could happen.
For reference i will put in package on which we faced this exception. Upon retry, this is not happening.
Details:
PackageId: ez60Idp_AXuzPDZV9WSHoksl0X4=
Exception: "Silanis.ESL.SDK.EslServerException: Could not send the package. Exception: The remote server returned an error: (500) Internal Server Error.
HTTP POST on URI https://sandbox.esignlive.com/api/packages/ez60Idp_AXuzPDZV9WSHoksl0X4=.
Optional details:
{
\"technical\":\"EsepCommand failed and no fallback available.\",
\"messageKey\":\"error.internal.default\",
\"message\":\"Unexpected error. We apologize for any inconvenience this may have caused you, please try again. If the problem persists, please contact our support team.\",
\"code\":500,
\"name\":\"Unhandled Server Error\"
}
---> Silanis.ESL.SDK.EslServerException:
The remote server returned an error: (500) Internal Server Error.
HTTP POST on URI https://sandbox.esignlive.com/api/packages/ez60Idp_AXuzPDZV9WSHoksl0X4=.
Optional details:
{
\"technical\":\"EsepCommand failed and no fallback available.\",
\"messageKey\":\"error.internal.default\",
\"message\":\"Unexpected error. We apologize for any inconvenience this may have caused you, please try again. If the problem persists, please contact our support team.\",
\"code\":500,
\"name\":\"Unhandled Server Error\"
}
---> System.Net.WebException:
The remote server returned an error: (500) Internal Server Error.\r\n
at System.Net.HttpWebRequest.GetResponse()\r\n
at Silanis.ESL.SDK.Internal.HttpMethods.PostHttp(String apiToken, String path, Byte[] content)\r\n
--- End of inner exception stack trace ---\r\n
at Silanis.ESL.SDK.Internal.HttpMethods.PostHttp(String apiToken, String path, Byte[] content)\r\n
at Silanis.ESL.SDK.RestClient.Post(String path, String jsonPayload)\r\n
at Silanis.ESL.SDK.Services.PackageService.SendPackage(PackageId packageId)\r\n
--- End of inner exception stack trace ---\r\n
at Silanis.ESL.SDK.Services.PackageService.SendPackage(PackageId packageId)\r\n
at Silanis.ESL.SDK.EslClient.SendPackage(PackageId id)\r\n"
Adding more information, prior to this call, package is edited to update signers, after which immediately a document is added resulting in this exception.
Thanks
Uday